RealSAM User Guide

November 2, 2022

Hello and Welcome!

RealSAM RealSAM by RealThing Ai is your voice operated smartphone. We will call it RealSAM in this document.

This user guide will help you to learn everything your new RealSAM device can do! Select a topic to learn more:

  1. Getting Started
  2. Introduction to RealSAM
  3. List of Voice Commands
  4. Device Management
  5. Communication Features
  6. Assistance Features
  7. RealSAM Customer Portal
  8. Troubleshooting and Tips

Quick Start

RealSAM is a voice-operated phone which means you can talk to it and ask it to perform the supported functions. Here is a quick overview of how it works and the list of things you can try to get started.

Power On RealSAM

To turn RealSAM on, press and hold down the side button until it vibrates. Then lift your finger off the button. RealSAM will start loading, this may take a moment. You will know the phone has completely loaded when you hear the welcome message. Now your RealSAM is ready to go!

WiFi

RealSAM requires access to the internet to work. To check if you are connected to a network, Tap the Talk button, wait for the tone. Then, say: Network status. RealSAM will tell you if you are connected to a WiFi and Mobile Network. To connect to a WiFi network Tap the Talk button, wait for the tone. Then, say: WiFi Setting. If WiFi networks are available they will be listed on the touch-screen. To hear your options slide your finger slowly up and down the screen. RealSAM will read the network names. After you have heard the network name you want to connect to; lift your finger off the screen. If a password is required to join the network a keyboard will open on the touch-screen. The keyboard is voiced. Slide your finger, until you hear the key name you want. To make a selection, lift your finger off the key. The key name will be said again in a different voice to confirm selection. Select Done once the password is entered.

How to Talk with RealSAM

To talk with RealSAM first, Tap the Talk button. Then, wait until you hear the Talk tone. After the tone has sounded, you can ask a question or give a command like: What time is it? or Add new contact. You may hear a Thinking tone, after you ask a question or give a command. The thinking tone indicates that RealSAM is processing information. RealSAM will then respond with an answer like, The time is 4 PM; or ask for more information, like: Please say the name or number for the contact. You can reply to the question. Tap the Talk button before you speak! The Talk Button tells RealSAM to start listening. If you double Tap the Talk Button will give an Error tone. The error tone indicates that RealSAM has stopped processing your command.

Sometimes, RealSAM may misunderstand what you have said. To help RealSAM understand, try speaking a little bit slower or emphasizing the pronunciation. This can help RealSAM to identify the word you have said.

End a Conversation or Action

Tap the Talk button, wait for the tone. Then, say: Stop or Cancel. RealSAM will confirm that the conversation has ended.

How to use Lists

RealSAM loves lists! Your options are typically listed in groups of five. To understand how lists work; Tap the Talk button, wait for the tone. Then, say: Set speech speed. Listen to your options. If you would like to hear the options again. Tap the Talk button, then say: Repeat. To make a selection from the list; Tap the Talk button, wait for the tone. Then, say the options number or key words from the title like: Number 1 or Number 3 or Extremely fast or Normal.

Some lists have more than five options. To practice moving through a list. Tap the Talk button, wait for the tone. Then, say: Change Voice. RealSAM will start listing voice options. To move to the next group of options say: Next. To move back to the previous group of options say: Go Back. You can then select the option you want. Tap the Talk button, wait for the tone.Then, say the options number like: Number 2 or Number 5

Help & Support

Ask RealSAM for advice. Tap the Talk button, wait for the tone. Then, say: Help. RealSAM will then provide advice related to your current activity. For example if you Tap the Talk button, wait for the tone and then, say: read message. While your messages are being read, Tap the Talk button, wait for the tone, and then, say: Help the advice will be for text messages.

To access the audio user guide Tap the Talk button, wait for the tone. Then, say: User Guide. RealSAM will start the user guide. Select the section you want by saying the options number or section title.

RealSAM has a Device and WiFi tutorial. To start the Device tutorial Tap the Talk button, wait for the tone. Then, say: Device tutorial. To start the WiFi tutorial Tap the Talk button, wait for the tone. Then, say: WiFi tutorial

Contact the RealSAM support team via email: helpline@realsam.co.uk or phone: 0333 772 7708 . To call the RealSAM support team from your RealSAM Tap the Talk button, wait for the tone. Then, say: Call helpline or Call RealSAM.

Visit the customer portal. From the customer portal you can:

To find out your customer portal username and temporary password. Tap the Talk button, wait for the tone. Then, say: What is my portal login ?.

Call a Phone Number

Tap the Talk button, wait for the tone. Then, say: Call followed by the phone number like: Call +1 333 772 7708 or Call 301 547 7230.

Answer & End a Phone Call

RealSAM will announce who is calling after the first ring. To answer the call, Tap the Accept button. The Accept button is located on the bottom third of the touch-screen.

To end a phone call press the side button, located below the volume button or Tap the red Hang Up button, located on the bottom of the touch-screen.

Create a phone contact

Tap the Talk button, wait for the tone. Then, say: Create contact or Add contact. RealSAM will ask you to say the contact name and phone number. Tap the Talk button, wait for the tone. Then, say your contact details like: Sam, 333 772 7708 or Ms Real, 301 547 7230.

Contact List

Tap the Talk button, wait for the tone.Then, say: My Contacts or List Contacts. RealSAM will list your contacts in alphabetic order from A to Z. To jump to a contact name say: next containing, followed by the name, like: Next containing Alex. If the contact name is in your list RealSAM will list contacts from that name. Select the contact by saying the options number. RealSAM will tell you the contact name and phone number, and give you the option to call, text, change name, change number or delete the contact.

Call a Contact

Tap the Talk button, wait for the tone. Then, say: Call, followed by the contacts name like: Call Sam or Phone Ms Real.

Send a Text Message

Tap the Talk button, wait for the tone. Then, say: Send text or Send message. RealSAM will ask who you want to send the message to. Tap the Talk button, wait for the tone. Then, say your contact name or a phone number like: Sam or 301 547 7230. RealSAM will prompt you to say your message. Tap the Talk button, wait for the tone, then say your message like: Hello Sam, how are you? RealSAM will repeat your message and ask you to say: yes to send or say: no to cancel the message.

Read and reply to text messages

RealSAM will notify you when you have received a text message. To read the message, Tap the Talk button, wait for the tone. Then, say: Read Messages. RealSAM will list your messages starting with the most recent. Select the message you want to read using the options number like Number 1. After listening to the message say : Reply. RealSAM will prompt you to say your message. RealSAM will repeat your message and ask you to say: yes to send or say: no to cancel the message.

Delete a text message

First Tap the Talk button, wait for the tone. Then, say: Read Messages. RealSAM will list your messages starting with the most recent. Select the message you want to delete using the options number like Number 3. Now, to delete the message, Tap the Talk button, wait for the tone. Then, say: delete. RealSAM will confirm that the message has been deleted.

Battery Level

Tap the Talk button, wait for the tone. Then, say: Battery or Check battery level. RealSAM will reply with the battery level as a percentage out of 100.

Change the Volume

To change the volume use the physical volume button located on the right edge of the phone. Press the upper half of the button to increase the volume. RealSAM will announce when you have reached the maximum volume. Press the lower half of the button to decrease the volume. RealSAM will announce when you have reached the minimum volume.

Lock Screen

To lock the screen using a voice command. Tap the Talk button, wait for the tone. Then, say: Lock Screen. To lock the screen using the side button. Press down the side button for approximately 3 seconds, or until you hear: Locked. The touch screen will lock, which means the Talk button can not be used. While the screen is locked if you receive a phone call the touch-screen can be used to answer the call. To unlock the touch-screen, hold the side button down for 3 seconds or until you hear: Unlocked.

Power Off RealSAM

To turn off RealSAM using a voice command. Tap the Talk button, wait for the tone. Then, say: Power Off. Listen to the confirmation message, if requested Tap the Talk button.

To turn off RealSAM using the touch-screen. First, open the main menu by using an L gesture. To make the L gesture, place your finger on the top left corner of the RealSAM screen. Keep your finger on the screen by sliding it down towards the bottom left corner. Continue sliding your finger across the screen to the bottom right corner. Now, lift your finger off the screen. RealSAM will open the touch-screen menu and say: Showing Main Menu. Next, use the slide & lift gesture. Place your finger on the screen, then keep your finger on the screen, slide it slowly up, and down the screen you will hear menu options. When you hear Power off, lift your finger off the screen. Lifting your finger off the screen confirms the selection. A new touch-screen menu will open, with the option to confirm power off or cancel. Use the slide & lift gesture to make your selection.

To learn more about features, voice commands and tips for using the touch-screen please continue reading the user guide.

Back to the start
Copyright ©2022 RealThing Ai

About RealSAM

Choose a topic to help you get started with using your RealSAM device.

  • RealSAM: What is in the box
  • Starting Up and Description of Buttons
  • Navigating Lists
  • Accessing the User Guide
  • Touch-screen
  • Locking and Unlocking Your Device

    • What's in the Box

    Content List

    Your new RealSAM device is ready to use straight out of the box and comes with:

    The Charging Cable and Plug

    You can charge your RealSAM device using either the traditional plug or USB charging cable.

    Connect the smallest end of the charging cable into the socket on the bottom of your phone. The larger end can connect either into the plug or into the computer to charge your phone.

    If lost or broken, the charger and power cable can be replaced. Contact Customer Support for more information, phone: 0333 772 7708 or email: helpline@realsam.co.uk .

    Starting up RealSAM and using its Buttons

    Turing RealSAM On:

    If you do not feel the vibration within 10 seconds, then try the sequence again. If you still get no response, your device may not be charged. Plug in the device to recharge before trying again.

    To power off, press the talk button and say, power off. RealSAM will ask you to confirm that you want to power off. To power off press the talk button, or to cancel press the volume up button.

    The lock button can also be used to lock your device, meaning you will be unable to press the talk button. This is useful when you want to avoid accidentally pressing the talk button, for example when putting the device into a pocket or bag. To lock your device hold down the lock button for approximately 3 seconds, your device will then say: Locked. Once you have locked your device you will be unable to press the talk button, but you will still be able to use the volume buttons. If you want to unlock your device repeat the same process by holding down the lock button for approximately 3 seconds, your device will say unlocked. More information on this function is available in the Locking and unlocking your device section of the user guide.

    Navigating Lists

    RealSAM Pocket loves lists! Your options are typically listed in groups of five options, which can help you to find what you want quickly!

    Make a Selection from a List

    Using numbers

    Select an option from a list using the option number. For example if you Tap the Talk button, wait for the tone. Then, say: set speech speed. RealSAM will start listing your options, like: I can speak in many ways. 1. This is me speaking slowly; 2.This is my normal speech speed; 3. This is me speaking fast; 4. This is me speaking very fast; 5. This is me speaking extremely fast.

    To select This is me speaking slowly from the list using the option number you would; Tap the Talk button, wait for the tone. Then, say: Number 1 or 1

    To select This is me speaking from the list using the options number you would; Tap the Talk button, wait for the tone. Then, say: Number 3 or 3

    Using keywords

    To select an option from a list using keywords. For example if you Tap the Talk button, wait for the tone. Then, say: set speech speed. RealSAM will start listing your options, like: I can speak in many ways. 1. This is me speaking slowly; 2.This is my normal speech speed; 3. This is me speaking fast; 4. This is me speaking very fast; 5. This is me speaking extremely fast.

    To select option 4 using keywords; Tap the Talk button, wait for the tone. Then, say: Very fast.

    To select option 2 using keywords, Tap the Talk button, wait for the tone. Then, say: Normal.

    While RealSAM is listing options, you can make a selection by interrupting on the option you want, by pressing the Talk button. For example if RealSAM said: Listing available book sources 1. Recent books 2. My bookshelf. Then, you Tap the Talk button, wait for the tone. Then, say: That one or Yes. RealSAM will then select My bookshelf. Please be aware that you must Tap the Talk button quickly, to interrupt. As RealSAM may select the next item in the list if there is too much of a delay.

    Hear the List Again

    To hear a list again. Tap the Talk button, wait for the tone. Then, say: Repeat or Say that again.

    Navigate Lists

    To move forward in the list when there are more than five options. Tap the Talk button, wait for the tone. Then, say: Next or Advance

    To move to the previous group of options in the list. Tap the Talk button, wait for the tone. Then, say: Back or Go Back.

    To move forward in the list by a specified number of options. Tap the Talk button, wait for the tone. Then, say: Jump forward 25

    Helpful Tip

    You can say any number of options, but it must be smaller than the total number of options listed. For example if RealSAM said, listing first 5 of 35; you can only jump forward by 30 or any number smaller than 30.

    To move backward in the list by a specified number of options. Tap the Talk button, wait for the tone. Then, say: Jump back 10 or Jump backward 10

    Search through a List

    To find an option that starts with a specific letter. Say a command that includes the phrase, Next starting with, first: Tap the Talk button, wait for the tone. Then, say: Next starting with G. RealSAM will find the next option in the list starting with the letter G. Please be aware that when searching by, Next starting, the results exclude words like, The, or A . So if you said, Next starting with T, books starting with The, will not be included.

    To search through the list using a keyword, say a command that includes the phrase Next containing, first: Tap the Talk button, wait for the tone. Then, say: Next containing Adventure. The command next containing, followed by a keyword like adventure can be used to refine your search results. The book list will be updated to include the next book or books with the word adventure in the title. Please be aware that your previous search phrase will limit the search and may result in no options being found.

    Exit a List

    Tap the Talk button, wait for the tone. Then, say: Cancel or Stop or Exit

    Accessing the User Guide

    There are two ways to access this user guide, either using the touchscreen or using your voice. If you have locked your device, you will need to unlock it, by holding down the side button, until you hear unlocked, to access the user guide.

    Accessing the user guide with your voice

    To access the user guide using your voice. First, Tap, Talk button, wait for the tone. Then, say: user guide. RealSAM will let you know that it is reading the user guide, and then list the sections or topics for you to choose from. To choose one of these sections you can interrupt the listing. To do this Tap, Talk button, wait for the tone. Then, say:and say yes or that one, or, after the listing has finished you could, for example, say number one to select the first item in the list.

    If at any point you want to go back a step or return to where you just came from, say go back.

    Accessing the user guide via the touchscreen

    You can access the user guide using the touchscreen on your device. To do this you must first access the touchscreen menu by drawing a large L with your finger along the edge of your screen, starting from the top left corner and ending at the bottom right.

    Once you have opened the touchscreen menu you can slowly slide your finger up and down the screen until you hear the option user guide. Lift your finger off the screen to select it. Your device will then tell you that it is showing the user guide.

    After this your device will have a list of sections for you to choose from on the screen. You can listen to the titles of these sections by sliding your finger up and down the screen, and then you can select one by lifting your finger off the screen.

    If you want to go back up a level to the options you previously had, slide your finger up and down the screen until you hear done or back and lift your finger off to select it. To exit the touchscreen menu, you will need to go back a number of times by selecting these done or back options. When you exit the touchscreen menu your device will say exiting menu.

    For more help advice, Tap the Talk button. Then, say: Help.

    Touch-screen

    How to use a Touch-screen

    A touch-screen is a screen that is responsive to human touch. You can use your RealSAM touch-screen to open the main menu and do things like choose a ringtone.

    To use the touch-screen you will need to use touch-screen gestures. Touch-screen gestures are actions or a pattern of movement used to interact with RealSAM. The gestures you can use are: Tap, Double Tap, Slide & Lift, and, the L gesture.

    To Tap: Quickly place your finger on the screen then lift it off the screen.

    To Double Tap: Quickly place your finger on the screen then lift it off, then place your finger back on the screen and quickly lift it off.

    To Slide & Lift: Place your finger on the screen, then keep your finger on the screen, slide it up, down, right or left. When you hear the option you want, lift your finger off the screen. Lifting your finger off the screen confirms the selection.

    To make the L Gesture: Place your finger on the top left corner of your phone. Keep your finger on the screen by sliding it down towards the bottom left corner. Continue sliding your finger across the screen to the bottom right corner. Now, lift your finger off the screen. RealSAM will open the touch-screen menu and say: Showing Main Menu.

    Importantly, when touching the screen RealSAM will announce your options. When you make a selection using a gesture RealSAM will provide feedback through voice or tone to confirm your choice.

    Touch-screen: Main Menu

    To open the Main Menu use a L gesture. To make the L gesture place your finger on the top left corner of your phone. Keep your finger on the screen by sliding it down towards the bottom left corner. Continue sliding your finger across the screen to the bottom right corner. Now, lift your finger off the screen. RealSAM will open the touch-screen menu and say: Showing Main Menu.

    The main menu has the following options:

    To select an option use the slide and lift gesture. To do this slide your finger slowly up and down the touch-screen. RealSAM will read the options. When you have heard the option you want then lift your finger off the screen. RealSAM will then confirm your selection has been made. Please be aware that voice commands do not work while the Main Menu is open. Select Done to exit the Main Menu and return to the Home Screen to use the Talk button.

    Touch-screen: Main Menu - Call Contact

    The Call Contact option opens your Contact List. From the list you can select a contact to call. The contacts are ordered alphabetically from A to Z. Use the slide & lift gesture to select the option you want. To navigate the contact list use the Next Page or Previous Page buttons, or Jump through the list by selecting the letter you want to move to. When you hear the option Jump to... slide your finger across from left to right to hear each letter. When you release your finger on the letter you want RealSAM will then list contacts starting from that letter. Use the slide & lift gesture to choose a contact from the list. RealSAM will then call that contact.

    Touch-screen: Main Menu - Call Number

    The Call Number option opens a dial pad for you to enter a phone number. The dial pad has eighteen buttons. The top row from left to right 1, 2, 3. The second row from left to right 4, 5, 6. The third row from left to right 7, 8, 9. The fourth row from left to right *, 0, #. The fifth row from left to right delete, move left, move right. The bottom row from left to right cancel call, +, call. Use the slide and lift gesture to make a selection. Repeat until you have entered the phone number. Tap the top of the screen to hear what you have entered. Then select Call to call the entered number.

    Touch-screen: Main Menu - Settings

    The settings menu will help you to manage and personalize your phone. The settings menu includes:

    To change a setting, slide your finger up and down the screen until you hear the option you want. Then lift your finger off the screen.

    The Configure WiFi, Ringtone, Ring Volume, Media Volume, Auto Dim options will open another menu. The Change Keyboard, Change Speech Recognizer, Power Off Behavior and Start Call on/off Speaker are toggle buttons. Which means that there are only two options and the setting can be changed in the Setting Menu. When you slide your finger over a toggle button the current setting will be stated. When you release your finger the second option will be selected and confirmed.

    Configure WiFi

    The Configure WiFi setting finds available WiFi networks to connect too. To connect to a WiFi network. First open the main menu with the L gesture. Then slide your finger across the screen until you hear, Settings, then lift your finger off the screen. The Settings menu will open. Slide your finger across the screen until you hear, Configure WiFi, then lift your finger off the screen. Now, if there are available WiFi networks the options will be listed on the touch screen. Slide your finger up and down the screen slowly. The network names will be read. After you have heard the network name you want to connect to; lift your finger off the screen. If a password is required to join the network a keyboard will open on the touch-screen. The keyboard is voiced. Slide your finger, until you hear the key name you want. To make a selection, lift your finger off the key. The key name will be said again in a different voice to confirm selection. Select Done once the password is entered. RealSAM will confirm if the connection was successful.

    Keyboard

    The keyboard setting sets the keyboard style. There are two options: QWERTY or Alphabetic. To set the style. First open the main menu with the L gesture. Then slide your finger across the screen until you hear, Settings, then lift your finger off the screen. The settings menu will open. slide your finger across the screen until you hear, change keyboard type, currently alphabetic; then lift your finger off the screen. RealSAM will tell you, Changed keyboard type to QWERTY. To set the keyboard back to alphabetic, slide your finger across the screen until you hear, change keyboard type, currently QWERTY. RealSAM will tell you, Changed keyboard type to alphabetic.

    Change Ringtone

    To set the ringtone. First open the main menu with the L gesture. Then slide your finger across the screen until you hear, Settings, then lift your finger off the screen. The settings menu will open. Slide your finger up and down the screen until you hear, Change Ringtone, then lift your finger off the screen. Now, the ringtone options will open. To hear the ringtones slide your finger across the screen, then lift your finger off the option to select and play the ringtone. When you have found the ringtone you want, select Done. To return to the main menu from the settings menu select Done. To return to your home screen from the main menu select Done, you will now be able to use the Talk button.

    Ring Volume

    To set the ring volume. First open the main menu with the L gesture. Then slide your finger across the screen until you hear, Settings, then lift your finger off the screen. The settings menu will open. slide your finger across the screen until you hear Ring Volume, then lift your finger off the screen. Media Volume The media volume setting adjusts the volume of RealSAM’s voice. The media volume can be set at any level from Media Volume 4 to 10. Now, select Done to return to the settings menu. To return to the main menu from the settings menu select Done. To return to your home screen from the main menu select Done, you will now be able to use the Talk button.

    Auto Dim

    The Auto Dim setting sets the length of time before the display turns on screen saving mode, which is the dimmest or darkest screen display. Setting the Auto Dim to a short length of time is a great way to save your battery. To select an auto dim time. First, open the Main Menu with the L gesture. Then slide your finger up and down the screen until you hear, Settings, lift your finger off the screen. The settings menu will open. Slide your finger across the screen until you hear Auto Dim, then lift your finger off the screen. Your options for Auto Dim will be displayed. Slide your finger up and down the screen until you hear the length of time you want. Then release your finger to make the selection. Now, select Done to return to the settings menu. To return to the main menu from the settings menu select Done. To return to your home screen from the main menu select Done, you will now be able to use the Talk button.

    Media Volume

    The Media Volume setting sets RealSAM volume. To change the volume. First, open the Main Menu with the L gesture. Then slide your finger up and down the screen until you hear, Settings, lift your finger off the screen. The settings menu will open. Slide your finger across the screen until you hear Media Volume, then lift your finger off the screen. Your options for Media volume will be displayed from level four to level ten. Slide your finger up and down the screen, release your finger to make the selection the volume level will be confirmed. Now, select Done to return to the settings menu. To return to the main menu from the settings menu select Done. To return to your home screen from the main menu select Done, you will now be able to use the Talk button.

    Power Off Options

    The power off setting sets how the phone will power off after the Power Off command is given. There are two options: Change power off behavior to confirmed or Change power off behavior to unconfirmed. The Change power off behavior to confirmed, causes RealSAM to ask for confirmation to power off. You will hear Tap the talk button, to confirm or the volume up button to cancel. The Changed power off behavior to unconfirmed, causes RealSAM to power off, by playing some beeps and announcing to cancel power off by Tap the Talk button. Now, to return to the main menu from the settings menu select Done. To return to your home screen from the main menu select Done, you will now be able to use the Talk button.

    Loudspeaker

    The loudspeaker setting is used to set how all your phone calls will start, with the loudspeaker on or off. To turn on the loudspeaker the option Enable start call on speaker needs to be selected. To turn off the loudspeaker the option Disable start call on speaker needs to be selected. If you select Start call on speaker enabled. The loudspeaker can still be turned off during a call using the touch-screen dial pad. If you select Start call on speaker disabled. The loudspeaker can still be turned on during a call using the touch-screen dial pad. Now, to return to the main menu from the settings menu select Done. To return to your home screen from the main menu select Done, you will now be able to use the Talk button.

    Touch-screen: Main Menu - User Guide

    The touch-screen user guide has the same content as the web and audio user guide. To open the touch-screen user guide. First, open the main menu with the L gesture. Then slide your finger down the screen until you hear, User Guide. When you lift your finger the user guide will be selected. The user guide sections will be listed on the screen and make your selection using the slide and release gesture.

    Touch-screen: Main Menu - Sighted Assistance Menu

    The sighted assistance menu includes access to a Visual User Guide, WiFi settings, Bluetooth Settings, and Web Browser. To open the touch-screen user guide. First, open the main menu with the L gesture. Then slide your finger down the screen until you hear, Sighted Assistance Menu. Then, select the option you want. To exit the visual user guide, web browser, WiFi and Bluetooth settings Tap the back button located in the bottom right corner of the screen. You may need to Tap the back button more than once, before returning to the home screen.

    Touch-screen: Main Menu - Assistance Call

    The Assistance Call main menu button will dial your primary Assistance Contacts and send a text message to all your assistance contacts if you have created Assistance contacts. The text message says: I have pressed the assistance button and your current gps location.

    Touch-screen: Main Menu - Outdoor Locations

    Outdoor Locations is an orientation support feature that allows you to map your personal points of interest; like a park bench in your local park. From the main menu you can turn Outdoor Locations on or off. To make the L gesture, place your finger on the top left corner of the RealSAM screen. Keep your finger on the screen by sliding it down towards the bottom left corner. Continue sliding your finger across the screen to the bottom right corner. Now, lift your finger off the screen. RealSAM will open the touch-screen menu and say: Showing Main Menu. Slide your finger slowly up and down the screen until you hear: turn on Outdoor Locations or turn off Outdoor Locations. When you release your finger RealSAM will confirm either that Outdoor locations turned on or Outdoor locations turned off. If you turn on Outdoor Locations, then exit the Main Menu, by selecting Done. You can then use voice commands to use the feature. For more information about using Outdoor Locations go to the Features section. We recommend keeping Outdoor Locations turned off, when not in use as it can drain your battery quickly. Now, to return to your home screen from the main menu select Done, you will now be able to use the Talk button.

    Touch-screen: Main Menu - Power Off

    To turn off RealSAM using the touch-screen. First, open the main menu by using an L gesture. To make the L gesture, place your finger on the top left corner of the RealSAM screen. Keep your finger on the screen by sliding it down towards the bottom left corner. Continue sliding your finger across the screen to the bottom right corner. Now, lift your finger off the screen. RealSAM will open the touch-screen menu and say: Showing Main Menu. Next, use the slide & lift gesture. Place your finger on the screen, then keep your finger on the screen, slide it slowly up, and down the screen you will hear menu options. When you hear Power off, lift your finger off the screen. Lifting your finger off the screen confirms the selection. A new touch-screen menu will open, with the option to confirm power off or cancel. Use the slide & lift gesture to make your selection. If you selected cancel and would like to return to your home screen from the main menu select Done, you will now be able to use the Talk button.

    Locking and unlocking your device

    When carrying your RealSAM device in a bag or a pocket, it is possible to accidentally press the talk buttons. To avoid doing this, you can use the screen lock function.

    The screen lock function allows you to Lock and Unlock your device. Locking your device will prevent you from pressing certain buttons, this means that the talk button will not function, nor will the touch screen menu. However, when your device is locked you are still able to change the volume using the volume buttons. When you lock your device, the screen will dim significantly.

    To lock your device, press and hold the lock button for approximately 3 seconds, your device should then tell you that it is locked. You will no longer be able to press the talk button or use the touch screen menu.

    To unlock your device, repeat the same process by holding the lock button down for approximately 3 seconds, your device should then tell you that it is unlocked. At this point you should have full, normal control of your device.

    Back to the start
    Copyright ©2022 RealThing Ai

    Voice Commands

    The Voice Commands section of the user guide will help you learn how to talk to RealSAM. Commands are words and phrases said to RealSAM to complete tasks like making a phone call. For some tasks there are different commands to achieve the same result. These commands are separated by the word, or. To help you find useful commands, the Voice Commands are organized into topics.

    Say Hello to RealSAM

    To greet RealSAM. Tap the Talk button, wait for the tone. Then, say: Hello or How are you? or Good night

    Tell RealSAM your name

    To let RealSAM know your name, or how you would like to be addressed. Tap the Talk button, wait for the tone. Then, say my name is, followed by your name like: My name is Matilda or My name is Max or Call me Tilly

    Ask RealSAM to Repeat

    Sometimes you might miss what RealSAM has said. To hear what RealSAM said again. Tap the Talk button, wait for the tone. Then, say: Repeat or Say that again

    Ask RealSAM to Cancel, Stop, Exit

    To end a conversation or task with RealSAM. Tap the Talk button, wait for the tone. Then, say: Cancel or Stop or Exit

    Helpful Tip

    If you Tap the Talk button accidently or are asking a question and want to cancel, quickly Tap the talk button again. You will hear the error tone which tells you interaction has been stopped.

    Help & Support

    To access the audio user guide. Tap the Talk button, wait for the tone. Then, say: User Guide.

    RealSAM will list the sections and articles for you to read. To make a selection from the user guide menu Tap the Talk button, wait for the tone. Then, say the number or words from the articles title like, number 1 or Quick Start.

    You can ask RealSAM Pocket for advice. Tap the Talk button, wait for the tone. Then, say: Help. The Help advice will be specific to the feature you are currently using. For example if you had just asked RealSAM Pocket to List Contacts, then ask for Help, the advice provided will be about the contact list.

    Device Tutorial

    For a quick introduction to RealSAM Pocket try the Device Tutorial. Tap the Talk button, wait for the tone. Then, say: Device Tutorial.

    WiFi Tutorial

    For assistance with connecting to WiFi try the WiFi tm4_voice(m4_user_action the Talk button, wait for the tone). Then, say: WiFi Tutorial.

    Check WiFi and Mobile Network Connection

    To check if you are connected to WiFi and a mobile network. Tap the Talk button, wait for the tone. Then, say: Network Status

    Customer Portal Login

    To find out your customer portal login details. Tap the Talk button, wait for the tone. Then, say: What is my portal login?

    What is Your Phone Number?

    To find out your mobile number. Tap the Talk button, wait for the tone. Then, say: What is my number?

    Call Customer Support

    Your phone has been loaded with the RealSAM customer support phone number. Tap the Talk button, wait for the tone. Then, say: Call RealSAM or Call Helpline

    Give Feedback

    To provide customer feedback and let us know what we are doing right or what we can do better. Tap the Talk button, wait for the tone. Then, say: Feedback. RealSAM will ask you to provide feedback. Tap the Talk button, wait for the tone. Then, give your feedback, you can say anything for example; I like the option to choose different voices, it would be great to have a voice with an Irish accent.

    Connect to WiFi

    To check available WiFi networks. Tap the Talk button, wait for the tone. Then, say: WiFi Settings or Configure WiFi. RealSAM will list available WiFi on your touchscreen. Slide your finger down the screen slowly to hear the network names. Release your finger on the network name you want to connect to. If a password is required to join the network a keyboard will open on the touchscreen. The keyboard is voiced when you slide your finger, the key name will be said when you make the selection, the key name will be said again in a different voice. Select Done once the password. For more information refer to the Entering password section of the user guide.

    Check the Battery Level

    To check the battery level. Tap the Talk button, wait for the tone. Then, say: Battery or Power Level or Check battery level or What is the battery level?

    Power Off

    To turn RealSAM off. Tap the Talk button, wait for the tone. Then, say: Power off.

    Lock Screen

    To lock the screen. Tap the Talk button, wait for the tone. Then, say: Lock screen.

    To unlock the screen, press down the side button for three seconds, or until you hear RealSAM say, unlocked. The side button is located on the right edge of the device under the volume button.

    Bluetooth

    To pair RealSAM with your bluetooth devices. Tap the Talk button, wait for the tone. Then, say: Pair Bluetooth. RealSAM will scan for pairable devices. If there is more than one device available RealSAM will list the devices, follow the prompts to select the device you want to connect to.

    To manage the list of bluetooth devices your RealSAM has previously connected to. Tap the Talk button, wait for the tone. Then, say: Manage Bluetooth

    To turn bluetooth off. Tap the Talk button, wait for the tone. Then, say: Disable Bluetooth

    To turn bluetooth on. Tap the Talk button, wait for the tone. Then, say: Enable Bluetooth.

    Change RealSAM's Speech Speed'

    To change the speech speed. Tap the Talk button, wait for the tone. Then, say: Set speech speed. RealSAM will play a sample of each speech speed. To hear the options again Tap the Talk button, wait for the tone. Then, say: Repeat

    Next, choose one of the speeds. Tap the Talk button, wait for the tone. Then, say the number like Number 3.

    To increase the speech speed incrementally, that is by one level at a time. Tap the Talk button, wait for the tone. Then, say: Speak faster.

    To decrease the speech speed incrementally. Tap the Talk button, wait for the tone. Then, say: Speak slower.

    To move to a specific speech level. Tap the Talk button, wait for the tone. Then, say: Speak slowly or Speak normally or Speak fast or Speak very fast or Speak extremely fast

    Change Screen Brightness

    To increase the screen brightness. Tap the Talk button, wait for the tone. Then, say: Screen bright or Screen brighter.

    To decrease the screen brightness. Tap the Talk button, wait for the tone. Then, say: Screen darker or Screen very dark

    Change RealSAM's Voice'

    Tap the Talk button, wait for the tone. Then, say: Change Voice. RealSAM will list all the voices you can use. To navigate the list. Tap the Talk button, wait for the tone. Then, say: Next or Go back. To make a selection. Tap the Talk button, wait for the tone. Then, say: Number 4 or Number 5

    Silent Mode

    Silent mode turns off your ringtone and text message notification tone. The phone will only vibrate when calls and text messages are received. To turn on silent mode. Tap the Talk button, wait for the tone. Then, say: Enable Silent mode

    To turn off silent mode. Tap the Talk button, wait for the tone. Then, say: Disable Silent mode

    Extend phone ring

    To extend the length of time your phone rings. Tap the Talk button, wait for the tone. Then, say: Extend Ring.

    Time & Date

    To find out the time in your current location. Tap the Talk button, wait for the tone. Then, say: What is the time? or Tell me the time.

    To find out the time in another region. Tap the Talk button, wait for the tone. Then, say: Tell me the time in Singapore or What is the time in Paris, France?

    To find out the current date for your location. Tap the Talk button, wait for the tone. Then, say: Tell me the date

    To find out the date in another region. Tap the Talk button, wait for the tone. Then, say: What is the date in India?

    Weather

    RealSAM can report the weather all around the world!

    To find out the current temperature in your location. Tap the Talk button, wait for the tone. Then, say: Temperature or What is the weather like? To find out the weather forecast in your current location. Tap the Talk button, wait for the tone. Then, say: What is the forecast? or Weather forecast.

    To find out the current temperature in another location. Tap the Talk button, wait for the tone. Then, say: What is the temperature in Hawaii?

    To find out the weather forecast in another location. Tap the Talk button, wait for the tone. Then, say: What is the forecast in London, United Kingdom? or Weather forecast for Michagan

    Location & Points of Interest

    RealSAM can help you stay oriented. To find out your current location. Tap the Talk button, wait for the tone. Then, say: Then, say: Where am I? or What is my location?

    To find out points of interest near your current location. Tap the Talk button, wait for the tone. Then, say: What is around here? or What is nearby? or Points of interest

    Outdoor Location

    Outdoor location is an orientation support feature that allows you to map your personal points of interest; like a park bench in your local park by using the label location as command. First, Tap the Talk button, wait for the tone. Then, say: Start outdoor locations. RealSAM will confirm that Outdoor Locations has started. Once you have reached a personal point of interest like a park bench. Tap the Talk button, wait for the tone. Then, say label location as, followed by the name like: Label location as Park Bench. RealSAM will confirm that location has been saved.

    To access a list of your saved Outdoor Locations. Tap the Talk button, wait for the tone. Then, say: List Locations. RealSAM will list all your saved outdoor locations.

    Be My Eyes

    Be My Eyes is an organization that connects blind and low-vision people with sighted volunteers for visual assistance through a live video call. To open Be My Eyes. Tap the Talk button, wait for the tone. Then, say: Be My Eyes. To end the call Tap the end call button on the touchscreen.

    Reminders

    RealSAM can help you stay organized with reminders.

    To set a one-off reminder. Tap the Talk button, wait for the tone. Then, say: Remind me in 90 minutes to turn off the oven or Set a reminder for 90 minutes to turn off the oven.

    Helpful Tip

    You can say any length of time, but RealSAM will be confused if you combine hours and minutes. To help RealSAM to understand please say, 90minutes instead of 1 hour 30 minutes.

    To find out how many reminders you have set. Tap the Talk button, wait for the tone. Then, say: List reminders or What reminders do I have?

    From the list of reminders you can cancel the reminder. Simply say the option number or key words from the reminder. For example Tap the Talk button, wait for the tone. Then, say: Number 1 RealSAM will confirm the timer has been canceled.

    Back to the start
    Copyright ©2022 RealThing Ai

    Device Management

    Your RealSAM device has a wide variety of features which you can change, including how it looks and how it sounds. You can ask RealSAM for your battery level, phone number, signal strength and IMEI code. Plus RealSAM can connect to WiFi or a Bluetooth device. Select a Device Management topic to learn more:

  • Screen Brightness
  • Audio Settings
  • Changing Ringtones and Extending Ring-time
  • Power
  • Device Settings
  • Setting up WiFi
  • Bluetooth
  • Managing your Mobile Data

    • Screen Brightness

    To change screen brightness. Tap the Talk button, wait for the tone. Then, try saying:

    Having the screen dimmed will be the most battery efficient, as your device will automatically dim when not in use.

    You can customise Auto Dim settings from the touch-screen: Main Menu. First, open the main menu using the L gesture. Then select Settings. From the Settings menu select Auto Dim. You can now set the length of time the device has to be inactive before the screen, from 10 seconds to 30 minutes. You can also set the level of dimness.

    For more information on how to use the touchscreen, please refer to the accessing the touch screen menu section of the user guide.

    Additionally if you have locked your device, your screen will be kept very dim. For more information on this, please refer to the Locking and Unlocking your device section of the user guide.

    Audio Settings

    You can customise the Audio Settings on your RealSAM device to suit your needs. Some of which can be setup using your voice, others require you to use the touch-screen menu.

    Media Volume

    Media volume is the volume of all media being played, including the RealSAM voice interface. There are two ways to change this volume:

    Setting Your Name

    Your RealSAM device can be personalised to your name. Tap the Talk button, wait for the tone. Then, say: My name is Bob. RealSAM will confirm your name and use it when talking with you in the future.

    Changing the Speed RealSAM talks to you

    To change the speed at which RealSAM speaks, Tap the Talk button, wait for the tone. say Speak Faster, Speak Very Fast, Speak Slower or Speak Normally.

    Changing Voices on RealSAM

    RealSAM has a number of pre-installed voices for you to choose from.

    Tap the Talk button, wait for the tone. Then, say: Change voice. RealSAM will then lead you through a list of options to choose from.

    The introductory voice when you start up RealSAM is pre-recorded, so it cannot be changed.

    Changing Ringtones and Extending ring time

    Introduction

    Your RealSAM device has a large number of ringtones for you to choose from. You can change the ringtone and set the ring volume.

    Setting the Ringtone

    You can change the RealSAM Ringtone, via the Touch-screen Main Menu. To do this you will need to:

    Note there are a large number of Ringtones, so RealSAM has a Next Page option at the bottom of the list, just above the Done option.

    Ringtone Volume

    You can change the volume of the RealSAM Ringtone, via the Touch-Screen Menu. To do this you will need to:

    Extending ring-time

    If you find that your device is not ringing for long enough, and that you are missing calls as a result, you can extend the time it will ring by saying Extend ring.

    Power

    Your RealSAM device comes with a charger plug and cable

    You can charge your RealSAM device using either the traditional plug or the USB charging cable. Connect the smallest end of the charging cable into the socket on the bottom edge of the RealSAM device. The larger end can connect either into the plug or into your computer to charge your phone

    Both the charger and the cable can be replaced if they are faulty. Contact RealSAM Customer Support for more information..

    Powering On and Off

    To power RealSAM on:

    When your RealSAM device is powered on it will introduce itself and tell you how to access the user guide.

    To power off, press the talk button and say power off. RealSAM will ask you to confirm that you want to power off. To power off press the talk button, or to cancel press the volume up button.

    You can also toggle on and off confirmations for power off. Having power off confirmations on means that when you try to power off your device, RealSAM will tell you that you have requested a power off, and ask you to confirm by pressing the talk button, or to cancel by pressing the volume up button. Turning off power off confirmations means that when you ask RealSAM to power off. It will announce that it is powering off and it will play some beeps. You can press the talk button during the beeps to cancel the power off sequence.
    To turn this feature on or off, use the touchscreen menu to navigate to settings, then find the power off behaviour setting. Your device will read out your current power off behaviour, and if you would like to change it to another behaviour lift your finger off the screen to select it.

    Battery level

    To check the Battery, Tap the Talk button, wait for the tone. Then, say: What is the battery level or Check battery level or Battery.

    RealSAM will also announce the battery level when you disconnect it from a charger, or when the battery is running low.

    Managing Power Use

    You generally do not need to view the screen at all to interact with your RealSAM device. Therefore, you may wish to dim it to preserve battery life. In this case, you can change the screen brightness by saying, screen very dim or screen dim. To return it to brightness, say screen bright or screen very bright.

    If you have been using your devices bluetooth capabilities, you may want to turn this off to preserve battery. This can be done by saying disable bluetooth

    Your RealSAM can be left on a charger all day long.

    Device Settings

    You can find out details about your RealSAM device in a number of ways.

    Setting up WiFi

    Introduction

    We recommend you connect your RealSAM device to WiFi. If you have connected RealSAM to a WiFi network once, RealSAM will automatically connect to this network when possible. To connect to a new WiFi network you have a number of options:

    Connect to a WiFi network using your voice

    If you are on a mobile plan, or if you are already connected to WiFi, you can set up a new WiFi network. Tap the Talk button, wait for the tone. Then, say: Configure WiFi, or, Configure wireless. Then carry out the steps of selecting the network and entering the password as described in the other sections of this article.

    Connect to a WiFi network using the touchscreen menu

    You can use the screen on the front of the device to connect to WiFi. To do this, open the touchscreen menu by drawing a large L on your screen, select Settings, then select Configure WiFi and follow the instructions provided by the device.

    Connect to a WiFi network using the device buttons

    If you are not connected to any mobile or WiFi network, then you will need to enter WiFi configuration manually:

    Next the device will announce that there is a list of available WiFi networks on the screen.

    The instructions on how to enter a password are located in the Passwords section of this article.

    Entering Passwords

    If the network you have selected is password protected, then another screen will appear. On this screen is a grid of lower case letters near the top, symbols in the middle, and upper case letters near the bottom.

    Near the bottom of the screen there are a few other buttons:

    When you have entered the password, select the Done button to join the network. If the password is correct, RealSAM will connect to the network you have selected.

    Connecting to Networks RealSAM has already Connected to

    Once RealSAM has successfully connected to a WiFi network, it will remember it, and automatically reconnect to that network whenever it is within range. It can remember many networks, so you can configure one at home, one at work, one at your favourite cafe, and more.

    Note that RealSAM cannot connect to WiFi networks that require you to enter a password into a web page, such as many restaurants and other commercial establishments are currently using. If you connect to one of these, and RealSAM is not responding, you should forget this network to prevent connection to it in future. How to do this is described in the Forget section of this article.

    To Forget a WiFI Network

    To forget a WiFi network, and stop RealSAM connecting to it in future, you will first need to enter WiFi configuration. To do this you can either, say configure WiFi, or, hold the talk button for 10 seconds to enter WiFi configuration, or use the touchscreen menu and navigate to settings and then to configure wifi. Once you have done this RealSAM will display a list of WiFi networks on the touchscreen, at the bottom of the list is a Forget button. Slowly slide your finger down the screen until you hear Forget a network and lift your finger to select this option. RealSAM will then display a list of networks which you can forget, slowly slide your finger around the touchscreen until you hear the network that you wish to forget and lift your finger to select it.

    RealSAM will then confirm that it has forgotten the network you selected and will bring you back to the WiFi configuration window.

    Disabling WiFi

    You can disable Wifi. First, Tap the Talk button, wait for the tone. Then, say: disable Wifi then re-enable it by using the touch screen menu to configure Wifi.

    Bluetooth

    Your RealSAM device can be connected to a wide variety of Bluetooth devices. This may be a hearing aid, a headset with microphone or a wireless speaker to help you enjoy using your device.

    To get started, first turn on Bluetooth. Tap the Talk button, wait for the tone. Then say: Enable bluetooth.

    To connect a new Bluetooth device you can say Pair Bluetooth. Your RealSAM device will then scan for available Bluetooth devices and list them for you, you can choose from this list to pair a new device.

    You can also manage your connected Bluetooth devices by saying Manage Bluetooth. Your device will read you a list of all your previously connected Bluetooth devices, you can choose an item from this list and either: connect to the device, or forget the device.

    You can turn off your Bluetooth connection at any time by saying Disable Bluetooth.

    You can also use the touchscreen menu to pair and manage Bluetooth devices, to access the touchscreen menu draw a large L along the edge of your screen starting from the top left corner, and ending at the bottom right. You can find more information on how to use the touch screen menu in the Introduction to RealSAM section of this user guide.

    Unfortunately, at this point in time, non-audio Bluetooth devices, such as keyboards, cannot be connected to RealSAM.

    Managing your Mobile Data

    The monthly plan you have purchased, allows you to use a certain amount of data per month.

    Back to the start
    Copyright ©2022 RealThing Ai

    Communications

    Introduction

    You can use RealSAM to make phone calls and send messages. You can set up your contacts list, leave and receive voicemails and use the dial pad while in a call. Some articles on how these features work are listed below:
  • Phone Calls - Making, Answering and Returning them
  • Voicemail
  • Using Tones While on a Call
  • Messages
  • Working with Contacts

    • Phone Calls

    Introduction

    This section gives a quick overview of all the features for using the phone call function.

    Calling using Voice

    While you are in a call, you will be able to use the touchscreen menu to do various things, such as:

    It is important to note that you will need to have wifi or data connection to make calls using your voice. However if you are in an area without wifi or data, you can use the touch screen menu to make calls.

    Calling using the Touchscreen

    Answering Calls

    You can answer a call using the touch screen. When you get a call there will be an accept button on the bottom of the screen. To select, slide your finger slowly around near the bottom of your touchscreen, and when RealSAM reads you the option, lift your finger off the screen to do so.

    You can reject a call by pressing the lock button.

    Redialing Calls

    RealSAM will remember the phone number you have most recently dialed, if you want to ring this number again; Tap the Talk button, wait for the tone. Then, say: redial or last number redial.
    If the number you are going to dial is not already a contact, RealSAM will ask you if you want to call this person, or add them as a contact.

    You can also get a list of your recent outgoing calls by saying Recent outgoing calls. You will be able to select any of your recent calls, and either, call that number again, or, if the number is not in your contacts, create a contact for that number.

    Returning Calls

    RealSAM logs the calls you make and receive, so you can easily return calls.

    Making assistance calls

    You can ask RealSAM to call your designated Assistance contact from your contact list. Importantly, Assistance Calls should not be used in place of calling Emergency Services such as 999 or 111.

    When you ask RealSAM to Call Assistance, in addition to calling the first Assistance contact in your contact list a text message will be sent to all your contacts that have been named Assistance. The text message notifies your Assistance contact that you require support and states your current location. To make an Assistance call, say Call Assistance or Make Assistance Call.

    To make an Assistance contact, you will have to create a contact, or rename an existing contact. An Assistance Contact must have a contact name that starts with the word Assistance like Assistance Andrew. To create a new contact, Tap the Talk Button, wait for the tone. Then, say: create contact or new contact. RealSAM will ask you to say the name for the contact. for example Tap the Talk Button, wait for the tone. Then say: Assistance Jane. RealSAM will now ask for the phone number, after you give the phone number the contact will be saved.

    To make an existing contact an Assistance contact. First, Tap the Talk Button, wait for the tone. Then, say: list contact followed by the contact you want. Like List Contact James or List Contact Kelly. RealSAM will say the contact name and number. You can now edit the name. Tap the Talk Button, wait for the tone. Then say: change name. RealSAM will ask you to say the new name. Tap the Talk Button, wait for the tone and make sure to start the contact name with Assistance For example, say: Assistance James or Assistance Kelly.

    Extending ring-time

    If you find that your device is not ringing for long enough, and that you are missing calls as a result, you can extend the time it will ring by saying Extend ring.

    Voicemail

    Your RealSAM device has a Voicemail service.

    To access your Voicemail system with ease we suggest you create a Voicemail contact.

    First, you need to find the voicemail phone number of your mobile carrier or service provider. Once you have this number you can create a contact called Voicemail.

    First, Tap the Talk button, wait for the tone. Then, say: Add contact or Create new contact. Your RealSAM device will ask you to say the name and a number for the contact. Tap the Talk button, wait for the tone. Then, say Voicemail followed by the voicemail phone number like Voicemail, 321. RealSAM will confirm the contact details. You can edit the contact if the details are incorrect. To change the name, Tap the Talk button, wait for the tone. Then, say: Change name. To change the phone number, Tap the Talk button, wait for the tone. Then, say: Change number.

    Once you have created a Voicemail contact you can access your Voicemail by saying Call Voicemail. Your RealSAM will ring your Voicemail system. While using the Voicemail system you may need to use the dial pad to select an option. To do this, slowly slide your finger around the touchscreen, and when you hear the number you want, lift your finger off the screen to select it. More information on how to use the dial pad and other features of phone calls are detailed in the Phone calls, making, answering and returning them section of the user guide.

    If you ask RealSAM to Call Voicemail when there is no existing voicemail contact, your device will tell you that this is the case, and give you a brief set of instructions on how to set up a Voicemail contact.

    Using the Dial Pad on a Call

    When you call some organisations, they will have a voice menu system that requires you to choose options by selecting numbers from a dial pad. The instructions on how to use the dial pad are as follows:

    When you make a call to an organisation that asks you to press a number, you can use the touchscreen to do this. To use the dial pad, slide your finger slowly around the screen, your device will read out the option under your finger. When you hear the number you want, lift your finger off the touch screen to select it.

    The dial pad can be used to turn the loudspeaker on or off, mute the microphone, and hang up the call. For more information on calls please refer to the Phone calls section of the user guide.

    Messages

    RealSAM can send and receive text messages just by using your voice.

    Sending a Text Message by using your Voice

    You will be asked to speak the message, that is, dictate it. RealSAM will then replay it to you, and you will be asked if you want to send it.

    You can reply to RealSAM with either a Yes or No, or if you want to add another recipient for the message you can say add followed by a phone number, or the name of one of your contacts.

    Read and Respond to Text Message by using your Voice

    Working with Contacts

    Introduction

    RealSAM can create and manage contacts in a variety of ways. Creating contacts makes using the phone and messaging capabilities easier. RealSAM can store contact names and telephone numbers, not addresses or other information.

    Creating Contacts by Voice

    To create new contacts using your voice you will need to:

    Creating Contacts from calls made or received

    You can create contacts using your call log by:

    Creating Contacts using the Customer Portal

    RealSAM has an online portal where you can access and edit your contact list using a computer. To use this portal you will need to log in to an account specific to you, in order to get your login details you will need to:

    Finding Contacts

    RealSAM can keep a list of contacts for you. In order to access these contacts you will need to:

    Changing Contact Details

    You can edit your existing contacts by following these steps:

    Alternatively you can also edit your contacts using the portal website.

    Make an Assistance Contact

    Using RealSAM you can create assistance contacts. Assistance contacts will be contacted, and told you are in need of assistance in the event of an emergency, when you make an assistance call by saying Make assistance call.

    To create an assistance contact, you will have to create a contact as normal, but name the contact assistance followed by the name of the person. For example, you could create a contact named Assistance Nick. Alternatively, if you want to make an existing contact into an assistance contact, you will need to rename the contact, so that the name is preceeded by the word assistance.

    Back to the start
    Copyright ©2022 RealThing Ai

    Assistance Features on RealSAM

    RealSAM has many helpful features designed to assist daily life:

  • Weather Forecasts
  • Telling the Time
  • Reminders
  • Magnifier
  • Be My Eyes Visual Assistance
  • Orientation or 'Where Am I'
  • Outdoor locations

    • Weather Forecasts

    You can ask your RealSAM device for a weather forecast for anywhere in the world.

    To hear weather information you can say:

    You can also ask about other locations, such as what is the weather in Geneva or what is the forecast for London or what is the temperature in Brussels .

    Telling the Time

    Your RealSAM device is also a talking clock. To find out the time in your location or around the world:

    Reminders

    You can use your RealSAM to set reminders.

    Setting reminders

    Setting a reminder is easy with RealSAM. Tap the Talk button, wait for the tone. Then, say: Remind me in 20 minutes to turn off the oven or Remind me in 1 hour to turn off the oven. After the amount of time you specified has passed, RealSAM will say turn off the oven every 10 seconds for 5 minutes. To turn off the reminder Tap the Talk button. You can also set a general reminder by saying remind me in 90 minutes and RealSAM will make a ringing sound once 90 minutes has passed.

    Cancelling and listing previously set reminders

    You can check which reminders you have previously set by saying list reminders. You can then select a reminder from this list to cancel it.

    Important notes

    It is not possible to mix hours and minutes in reminders, meaning that if you want to set a reminder for an hour and 30 minutes, you will instead have to set an alarm for 90 minutes. Similarly it is not currently possible to ask for half hours only full hours, if you need to set a reminder with fractions of an hour you will have to convert this time into minutes.

    Magnifier

    The Magnifier feature allows you to capture images of your surroundings using your device. The magnifier can then assist you in enhancing or enlarging the image, or it can be used to identify objects or read text within the image.

    Capturing an image

    To begin using the magnifier, Tap the Talk button, wait for the tone. Then, say: Start magnifier or Magnifier. The magnifier uses your camera, which is located on the back of your device. You will need to point the camera at the object that you want to magnify or inspect. While holding your camera towards the object of interest, you can slide your finger around the screen slowly to find buttons. When your finger moves onto a button the function will be announced and when you lift your finger off the screen, the option that was just announced will be selected. For instance you can:

    If you are unhappy with the image you have captured and want to take a new one, you can press the Unfreeze button, which will be located in the same position as the freeze button was, in the middle at the bottom of your touch screen.

    Once you have captured an image, you can use the magnifier to enhance the image, identify objects within the image, and read text within the image. These functions will be discussed in the other sections of this guide.

    When you want to stop using the magnifier, press the Exit button which will be located near the top right corner of your touchscreen.

    Editing the image

    Once you have captured an image you can enhance it in various ways, to do this you will need to access the menu, which will be located near the top left corner of your touch screen. You can slowly slide your finger up and down this menu to hear the different options, and lift your finger off to select one. Some examples of these options are:

    You can also zoom in and zoom out of the image using the plus and minus buttons discussed in the capturing an image section. Additionally you can pan the magnified image around with your finger to focus on the part that you want.

    If you want to capture another image, press the Unfreeze button, which will be located in the same position as the freeze button was, in the middle at the bottom of your touch screen.

    When you want to stop using the magnifier, press the Exit button which will be located near the top right corner of your touchscreen.

    Please note that none of the images captured using the magnifier are saved.

    Identifying objects and reading text

    The magnifier function can help you to identify objects or read text by capturing an image.

    To use these features you will need to press the action button, this will be located near the top in the middle of your touchscreen. Once you have done this a small menu of actions will appear on your touchscreen in the same location, you can slowly move your finger up and down this menu and select one of the following options:

    Please note that none of the images captured using the magnifier are saved.

    When you want to stop using the magnifier, press the Exit button which will be located near the top right corner of your touchscreen.

    Be My Eyes

    Be My Eyes is an organisation that connects blind and low-vision people with sighted volunteers for visual assistance through a live video call.

    Setting up a Be My Eyes account

    In order to use Be My Eyes and start a call with a sighted individual, you will first need to set up an account. This process may seem daunting but RealSAM will do most of the work for you, so do not worry.

    First, Tap the Talk button, wait for the tone. Then, say: Be My Eyes. Once you have done this RealSAM will connect to Be My Eyes and ask you to review the terms and conditions of usage.

    If you agree to the terms and conditions, RealSAM will start up Be My Eyes and complete your registration. This registration can sometimes take a while so you might have to wait for a few minutes before you can make a call.

    Using Be My Eyes

    To use the Be My Eyes function once your account has been set up. Tap the Talk button, wait for the tone. Then, say: Be My Eyes. RealSAM will take a few seconds, and then tell you that it is calling the first available volunteer. If you decide that you do not want to make the call, to cancle Tap the Talk button.

    Once the call has started you will be able to talk with the volunteer on the other end of the line. This volunteer will be using the camera on the back of your device to see, so it is important that you are holding your device correctly. To do this make sure the screen side of your device is facing you, and ensure your fingers are not covering the camera lens.
    To end the call, Tap the Talk button.

    Orientation

    RealSAM can tell you your current location.

    Just say, Where am I? and RealSAM will give you the closest street address, as well as the nearest cross street. Note that this works best when you are outside, so that RealSAM can connect to as many satellites as possible.

    If you are inside when you ask, RealSAM will generally have a guess, but the location details may not be entirely accurate.

    You can also ask RealSAM what is around here? or what is nearby? or local points of interest and it will give you some points of interest near to your current location.

    Outdoor Locations

    RealSAM's Outdoor Locations function allows you to set names for locations while you are outdoors, such as your local grocery store or a friend's house. When this function is on, it will also tell you when you are close to any of your set locations.

    Setting a name for a location

    To start the Outdoor Locations function. Tap the Talk button, wait for the tone. Then, say: Start locations. The first time you do this you will have to accept the terms and conditions.

    Once Outdoor Locations has started you may label your current location however you like. For example, if you were in your home you could say label location as home, or if you were at your grocery store you could say label location as grocery store. The next time you are nearby these places, and outdoor locations is turned on, RealSAM will let you know that they are near.

    Once you are done setting locations or navigating Tap the Talk button, wait for the tone. Then, say: Stop locations.

    Managing your Outdoor Locations

    You can edit your set Locations. Tap the Talk button, wait for the tone. Then, say: List locations, RealSAM will then read out the names of your locations and ask you to select one. Once you have selected a location you will be able to:

    Back to the start
    Copyright ©2022 RealThing Ai

    RealSAM Customer Portal

    The RealSAM Customer Portal is a complimentary website for RealSAM users.

    From the RealSAM Customer Portal you can:

    The RealSAM Customer Portal can be accessed at:

    customer portal

    For more information about the RealSAM Customer Portal select one of these articles:

  • How to Login
  • How to Navigate the Customer Portal
  • Accessibility Settings
  • Contact Management

    • Accessibility

    The RealSAM Customer Portal is compatible with screen readers and has additional accessibility features for users who do not use screen readers. The Accessibility button is a mint green square with a navy blue eye symbol. It is located on the top right corner of the Customer Portal pages. Click the Accessibility button to access the drop down menu of options. You can increase font size, decrease font size, apply grayscale and reset. Click the setting you would like to change.

    IMPORTANT

    The accessibility settings you select will be applied to all pages on the Customer Portal. When you log out, your preference will not be saved, and the Customer Portal will revert to the default accessibility settings.

    Contact Management

    The Contact Management page lists all existing contacts whether added on the Customer Portal or your RealSAM. You can view, edit and add contacts to your contact list.

    Open the Contact Management Page

    The Contact Management page can be accessed from the Navigation Menu button or the Dashboard.

    To access the contact management page from the Navigation Menu button.

    First, click on the navigation menu button, located on the top of the page.

    A drop down menu will open.

    The menu lists all the pages you can access:

    Then click on Contact Management.

    The contact management page will open.

    or

    To access the contact management page from the Dashboard.

    Click on the Contact Management tile located on the left side of the page. The tile is navy blue with a blue phone icon, and the label Contact Management written in white text.

    The Contact Management page will open.

    Description of the Contact Management page

    At the top of the screen, you will find the RealSAM logo and the heading RealSAM Customer Portal. The top menu contains the navigation menu, accessibility button and logout button.

    The secondary menu provides the option to select Contact Management or Help. The Contact Management view allows you to view, add and edit your contact list. The Help view provides tips and information for using the Contact Management page.

    The Contact Management view has two large navy buttons on the left of the page with white text. The first button is Add Contact and the second button is Upload Contacts. Below these buttons is a table which displays your contact list. There are three columns in the table labeled from left to right as Name, Number, and Actions. The Name column lists the contacts name. The Number column lists the phone number. The Actions column has two buttons. The first button is navy blue and labeled Change Contact. The second button is red and labeled Remove Contact.

    Add a Contact

    First, click the Add Contact button.

    A pop-up will open that is labeled Add Contact.

    The top text box is labeled Name.

    Place your cursor in the Name text box.

    Enter your Contacts Name for example Annabelle Green

    Below the Contact Name text box is the Number and Extension text boxes.

    Place your cursor in the Number text box.

    Enter the phone number for the contact.

    For example 020 7123 4567

    If your contact does not have an extension number leave the Extension text box empty.

    If your contact has an extension number. Place your cursor in the Extension text box and enter the extension number, like 123.

    Now click the Save button and your contact will be added to your contact list.

    IMPORTANT

    If you are including the country code for example +44 for the UK you need to type the + symbol when entering the phone number. However, you do not need to include brackets or dashes as separators between groups of numbers, as these are formatted automatically. For example the phone number +44 (020) 7123-4567. Can be entered like + 4 4 0 2 2 7 1 2 3 4 5 6 7.

    Add Contacts from a Digital Address book or Mobile phone

    You can add contacts to RealSAM from a digital address book or mobile phone.

    First you will need to export your contact list from your current mobile phone or digital address book as a VCF or CSV file. To do this please refer to the export advice provided by the mobile phone or email service.

    Once you have saved the file login to the customer portal and open the contact management page.

    Click the Upload Contact button.

    A pop-up will open, with heading Upload Contacts CSV or VCF

    There is a field labeled Contact File, This text box is required. To the right of the text box is an attachment icon, a paperclip symbol.

    Click on the Contact File Field or attachment icon.

    Your document folder will open.

    Select the file you exported from your phone or digital address book.

    Depending on your file system, you may need to confirm your selection.

    The file name will now be listed in the contact file field.

    Now, click the Upload button.

    The contacts will now be displayed in the Contact Management list on the RealSAM Customer Portal and be available for you to use on your RealSAM device.

    Helpful Tip

    When uploading the contact CSV or VCF file, if the file name displayed in the contact file field is incorrect. Select the X on the right edge of the Contact File field. This will remove the file.

    How to Find a Contact

    You can sort the contact list alphabetically from A to Z or from Z to A. Just click on the column label Name to change the sort order.

    At the bottom of the contact list table are buttons Rows per Page, Next, and Back. These buttons can be used to navigate through the list.

    How to Change a Contact Name

    To change a contact name from the RealSAM contact management page.

    First, click the Change Contact button, which is located in the Action column of the contact list.

    A pop-up will open labeled Change Contact.

    There are three text boxes. The top text box is Name and below is the Number and Extension.

    Place your cursor in the Name text box.

    Then enter the new name for the contact.

    Now, click the Save button.

    The contact name will be updated on the Customer Portal and your RealSAM device.

    To close the Change Contact pop-up without saving your changes click, Cancel.

    How to Change a Phone Number

    First, find the contact you want to change.

    Then, click the Change Contact button, which is located in the Action column of the contact list.

    A pop-up will open labeled Change Contact.

    There are three text boxes. The top text box is Name and below is the Number and Extension.

    Place your cursor in the Number text box.

    Then enter the phone number for the contact.

    Now, click the Save button.

    The phone number will be updated on the portal and your RealSAM.

    How to Change an Extension Phone Number

    First, find the contact you want to change.

    Then, click the Change Contact button, which is located in the Action column of the contact list.

    A pop-up will open labeled Change Contact.

    There are three text boxes. The top text box is Name and below is Number and Extension.

    Place your cursor in the Extension text box.

    Then enter the extension number for the contact.

    Now, click the Save button.

    The extension number will be updated on the portal and your RealSAM.

    How to Remove a Contact

    To delete a contact from your contact list.

    First, find the contact you want to delete.

    Once you have found the contact you want to delete.

    Then, click the Remove Contact button; in the same row as the contact you want to delete under the Action column.

    Then a pop-up will open with a message like:

    Are you sure you want to delete contact James with number +44 (207) 123-4567 ?

    Now, click Yes to confirm you want to remove the contact

    or

    Click Cancel to keep the contact.

    How to Login

    To login to your RealSAM Customer Portal, you will need your username and password, which are always available to you on your phone.

    First, Tap the Talk button.

    Then, say: What is my portal login?

    RealSAM will now respond with your username and password. You will hear something like this:

    You can login to the customer portal, at https://portal.realsam.co.uk/. You have the following username and temporary password, which has five digits, and is only valid for one hour. You may set your own long term password on the portal. The username is: 1 2 3 4 5 and the password is 9 8 7 6 5.

    Once you have your username and password, open a web browser.

    Go to https://portal.realsam.co.uk/

    Enter your login credentials.

    Then, click the login button.

    The RealSAM Customer Portal Dashboard will open.

    Helpful Tip

    The password provided by RealSAM is temporary, and is only valid for one hour. If your login was unsuccessful, ask RealSAM What is my portal login? If you are still having issues logging into the Portal. Please contact support on 0333 772 7708 or helpline@realsam.co.uk.

    Customer Portal Navigation

    The customer Portal consists of a few helpful pages. These pages can be accessed through the Dashboard, also known as the Home Page or through the navigation menu. This navigation menu, also called a hamburger menu; is a navy blue square with three white horizontal lines and is located on the top of the page.

    Access pages through the drop down menu

    Click on the navigation menu button to expand it.

    Once it opens, you can click on the desired page name and it will take you to that page.

    You can choose from these pages:

    Access pages through the Dashboard

    The Dashboard has a number of large navy blue tiles with the page name and graphic icons.

    Click on the desired tile to open the corresponding page.

    Back to the start
    Copyright ©2022 RealThing Ai

    Getting Further Help

    You can call our office during office hours on 0333 772 7708. The team there will assist you with using the device, or try and solve the problem if it appears to be with the device or software.

    You can email our team on helpline@realsam.co.uk

    To report an issue or provide feedback. Tap the Talk button, wait for the tone. Then, say: Feedback followed by your message. For example you could say Feedback, I like being able to make calls using my voice or Feedback, I had a problem here. Your feedback will be sent to our support team. However this will not generate the same immediate support that you will get by ringing our helpline.

    Tips

    This article covers a number of tips we have in regards to using RealSAM.

    Privacy

    You may wish to connect to WiFi whilst wearing a headset, if you have concerns about privacy and your WiFi password.

    Battery Management

    Your RealSAM device can be left charging all day without damaging it. Note that having the screen at its brightest setting uses the battery more quickly.

    Using the screen lock function on your device

    The screen lock function is a handy function which can allow you to lock your device. When you lock your device you will be unable to press the talk button or use the touch screen. This is useful when putting your device in a pocket or a bag, or in other situations where the talk button may accidentally be pressed.

    To lock your device, hold down the side button on the side of your device for approximately 3 seconds, after which RealSAM should tell you it is Locked. You will be unable to press the talk buttons or use the touch screen, but you will be able to change the volume using the volume button. To unlock your device, repeat the same process by holding down the lock button for a few seconds, your device should then tell you it is Unlocked, and you will now be able to use RealSAM as normal.

    Troubleshooting and Tips

  • Troubleshooting
  • Tips
  • Further Help

    • Troubleshooting

    This article covers a number of problems that you may experience and how to deal with them.

    RealSAM Not Responding

    If your RealSAM device is not responding when you press the talk button, it is possible that your device is locked. To try unlocking your device hold down the lock button for approximately 3 seconds, if your device was locked it should now say unlocked. If this happens you should now be able to press the talk button.

    If your RealSAM is still not responding you may need to force reboot your device, to do this hold down both the lock button and the volume down button for approximately 25 seconds, then release it. This should cause your device to reboot itself. Wait for a minute or so to see if RealSAM starts up. If RealSAM has started up, you should now be able to press the talk button.

    If this does not work, it is possible that your device is out of battery. Try plugging your device in to the charger, and charge it for at least an hour. Then unplug the device from the charger and try turning it on by holding down the lock button for a few seconds. Wait for a minute or so to see if RealSAM starts up.

    RealSAM is not connected to a mobile phone network or WiFi

    If you find yourself in the situation where you have no mobile phone access and WiFi gets disabled you will need to use the touch-screen Main Menu to reconnect to WiFi.

    How Else can I get Help?

    If you are still having problems with your RealSAM device after trying these techniques, then please call the RealSAM Help Line.

    Back to the start
    Copyright ©2022 RealThing Ai