January 22, 2024
Hello and Welcome!
RealSAM Phone by RealThing Ai is your voice operated smartphone.
This user guide will help you to learn everything your new RealSAM device can do! Select a topic to learn more:
The Quick Start section will help you to get started using your RealSAM Phone.
To start a conversation you need to let RealSAM know it is time to start listening, to do this you need to use the Talk button. The Talk button is located on the bottom third of the touchscreen. When you are ready Tap the Talk button, wait for the tone. Then, you can ask a question or give a command like:
What is the time?
RealSAM loves lists! Your options are typically listed in groups of five. To understand how lists work; Tap the Talk button, wait for the tone. Then, say:
Listen to your options. If you would like to hear the options again. Tap the Talk button, then say:
To make a selection from the list; Tap the Talk button, wait for the tone. Then, say the options number or key words from the title like:
Number 1
or
Extremely fast
Some lists have more than five options. To practice moving through a list. Tap the Talk button, wait for the tone. Then, say:
RealSAM will list the voice options. To move to the next group of options say:
To move back to the previous group of options say:
You can then select the option you want. Tap the Talk button, wait for the tone.Then, say the options number like:
Tap the Talk button, wait for the tone. Then, say: Call followed by the phone number like:
RealSAM will announce who is calling. To answer the call:
The Accept button is located on the bottom third of the touchscreen, and temporarily replaces the Talk button.
The Side button is located on the right edge below the volume button.
or
Tap the red Hang Up button.
Located on the bottom of the touchscreen.
Tap the Talk button, wait for the tone. Then, say:
or
Add contact.
or
Miss Real, 301 547 7230
Tap the Talk button, wait for the tone.Then, say:
or
List Contacts
Tap the Talk button, wait for the tone. Then, say:
or
Send message
or
123 456 7890
RealSAM will prompt you to say your message. Tap the Talk button, wait for the tone, then say your message like:
RealSAM will notify you when you have received a text message. To read the message, Tap the Talk button, wait for the tone. Then, say:
After listening to the message say :
RealSAM will prompt you to say your message.
RealSAM will repeat your message and ask you to say: yes to send or say: no to cancel the message.
or
Check battery level.
RealSAM will reply with the battery level as a percentage out of 100.
To change the volume use the physical volume button located on the right edge of the phone. Press the upper half of the button to increase the volume. RealSAM will announce when you have reached the maximum volume. Press the lower half of the button to decrease the volume. RealSAM will announce when you have reached the minimum volume.
To learn more about features, voice commands and tips for using the touchscreen please continue reading the user guide.
You will discover how to use your RealSAM Phone.
Connect the smallest end of the charging cable into the socket on the bottom of your phone. The larger end can connect either into the plug or into your computer to charge your phone.
If lost or broken, the charger and power cable can be replaced. Contact Customer Support for more information, phone: 0333 772 7708 or email: helpline@realsam.co.uk
The Lanyard comes with an attachment to secure your lanyard to your phone. This attachment is a durable tether to keep your phone secure. To use the lanyard you will first need to secure the attachment.
Step 1 Wipe the back of your phone with a cloth to remove any dust
Step 2 Then remove the film at the back of the attachment to reveal a sticky surface
Step 3 Now place the sticky side on the back of your phone
We recommend leaving the attachment to stick for 1 hour before use for best results.
When the touchscreen is facing you, if you can feel the three camera lenses near the top right corner the phone is upright.
The layout of your RealSAM is described in relation to the front of the device in an upright position.
The Side Button is located on the right edge of your device. It is a flat oblong shaped button, positioned just off center; next to the volume button which is a raised narrow oblong button. For most adults when holding RealSAM device upright in your right hand your thumb will be able to reach the Side button.
For more information read How to use the Side Button.
Helpful Tip
If your headphones do not have a microphone, it is important when talking with your RealSAM that you speak near the device.
Helpful Tip
If your RealSAM does not understand, check that you have not covered the microphones.
To hear your RealSAM clearly make sure that the speakers are free from obstruction.
The front camera is integrated into the touchscreen, which means you can not feel the edge of the lens. The front camera is located centrally at the very top of the touchscreen. The main camera is located at the back of the phone near the Volume button. The main camera has three circular raised lenses and a small flash.
Step 2 Lift your finger off the button
Step 3 RealSAM will start loading, this may take a moment
You will know the phone has completely loaded when you hear the welcome message.
Helpful Tip
If you do not feel a vibration within 10 seconds, try the sequence again. If you still have no response, the battery may be flat. Connect your phone to a charger, and when it is charged try again.
Turn RealSAM OFF using your voice:
First, Tap the Talk button, wait for the tone. Then, say:
RealSAM will ask you to confirm that you want to power off.
To power off press the talk button, or to cancel press the volume up button.
RealSAM will open the touchscreen menu and say: Showing Main Menu.
Step 2 Use the slide & lift gesture to select Power OFF
A new touchscreen menu will open, with the option to confirm power off or cancel.
Step 3 Use the slide & lift gesture to select Power OFF
Option 1 | Power OFF behaviour Unconfirmed
RealSAM will announce that it is powering off and you will hear some beeps. Press the talk button during the beeps to cancel the power off sequence.
Option 2 | Power OFF behaviour Confirmed
RealSAM will ask you to confirm that you want to power off. To power off press the talk button, or to cancel press the volume up button.
To change the Power OFF setting:
Step 2 Use the slide & lift gesture to select Settings
Step 3 Slide your finger until you hear Power OFF behaviour
RealSAM will read out your current power OFF behaviour.
Step 4 To change the power OFF behaviour use the slide & lift gesture to select Power OFF behaviour
You can charge your RealSAM device using either the traditional plug or USB-C charging cable.
Step 2 Connect the larger end into the charging plug or into your computer to charge your phone
Both the charger and the cable can be replaced if they are faulty. Contact RealSAM Customer Support for more information.
To check the Battery:
Tap the Talk button, wait for the tone. Then, say:
or
Check battery level
or
Battery.
Your RealSAM will announce the battery level when disconnected from a charger.
RealSAM will always let you know when your battery level is very low.
Helpful Tip
Your RealSAM device can be left charging all day without damaging it.
The Talk button is located on the bottom third of the touchscreen. It is a very large rectangular button labelled with Tap to Talk. When you place your finger anywhere on the Talk button it will show it has been selected by changing colour and playing the talk tone.
Now you know where the button is located you can start a conversation!
First, Tap the Talk button. Then, wait until you hear the Talk tone.
After the tone has sounded, you can ask a question or give a command like:
or
Add new contact.
You may hear a Thinking tone, after you ask a question or give a command. The thinking tone indicates that RealSAM is processing information.
RealSAM will respond with an answer like:
The time is 4 PM;
or
Ask for more information, like: Please say the name or number for the contact.
To reply to a question RealSAM asked just Tap the Talk button before you speak!
To end a conversation with RealSAM. First, Tap the Talk button, wait for the tone. Then, say:
or
Cancel.
RealSAM will confirm that the conversation has ended. If you double Tap the Talk Button RealSAM may give an Error tone. The error tone indicates that RealSAM has stopped processing your command.
Helpful Tip
Sometimes, RealSAM may misunderstand what you have said. To help RealSAM understand, try speaking a little bit slower or emphasising the pronunciation. This can help RealSAM to identify the word you have said.
RealSAM loves lists! Your options are typically listed in groups of five, which can help you to find what you want quickly!
Using numbers
Select an option from a list using the option number. For example if you Tap the Talk button, wait for the tone. Then, say:
RealSAM will start listing your options, like: I can speak in many ways. 1. This is me speaking slowly; 2.This is my normal speech speed; 3. This is me speaking fast; 4. This is me speaking very fast; 5. This is me speaking extremely fast.
To select This is me speaking slowly from the list using the option number. Tap the Talk button, wait for the tone. Then, say:
To select This is me speaking from the list using the options number; Tap the Talk button, wait for the tone. Then, say:
Number 3
Using keywords
To select an option from a list using keywords. For example if you Tap the Talk button, wait for the tone. Then, say:
To select option 4 using keywords: Tap the Talk button, wait for the tone. Then, say:
To select option 2 using keywords: Tap the Talk button, wait for the tone. Then, say:
While RealSAM is listing options, you can make a selection by interrupting RealSAM on the option you want, by tapping the Talk button. For example RealSAM said: This is your contact list initial 5 of 35 1. Alice 2. Andy.
Then, you interrupt by Tap the Talk button, wait for the tone. Then, say:
or
Yes
RealSAM will then select Andy. Please be aware that you must Tap the Talk button quickly, to interrupt. As RealSAM may select the next item in the list if there is a delay.
Ask RealSAM to repeat the list. Tap the Talk button, wait for the tone. Then, say:
or
Say that again.
To move forward in the list when there are more than five options. Tap the Talk button, wait for the tone. Then, say:
or
Advance
To move to the previous group of options in the list. Tap the Talk button, wait for the tone. Then, say:
or
Go Back.
To move forward in the list by a specified number of options. Tap the Talk button, wait for the tone. Then, say:
Helpful Tip
You can say any number of options, but it must be smaller than the total number of options listed. For example if RealSAM said, listing first 5 of 35; you can only jump forward by 30 or any number smaller than 30.
To move backward in the list by a specified number of options. Tap the Talk button, wait for the tone. Then, say:
or
Jump backward 10
To find an option that starts with a specific letter. Say a command that includes the phrase, Next starting with.
For example if you wanted to find a contact starting with the letter G you would: Tap the Talk button, wait for the tone. Then, say:
RealSAM will find the next option in the list starting with the letter G. Please be aware that when searching by, Next starting with, the results exclude words like, The, or A. It is also important to note that the words starting with are crucial to search this way.
To search through the list using a keyword, say a command that includes the phrase Next containing followed by your key word.
For example if you were searching for a contact named James Tap the Talk button, wait for the tone. Then, say:
It is important to note that the Next containing command can only be used to search for whole words, not for letters.
Tap the Talk button, wait for the tone. Then, say:
or
Stop
or
Exit
Helpful Tip
RealSAM remembers the last conversation you were having. This means that if you did not make a selection during your last interaction RealSAM may repeat the list again when you next use your phone. If you do not want to make a selection, use an exit command like Cancel
A touchscreen is a display that is responsive to human touch.
You can use your RealSAM touchscreen to open the main menu and do things like choose a ringtone.
To use the touchscreen you will need to use touchscreen gestures.
Touchscreen gestures are actions or a pattern of movement used to interact with RealSAM. The gestures you can use are: Tap, Double Tap, Slide & Lift, and the L gesture.
How To Make Gestures
Double Tap: Quickly place your finger on the screen then lift it off, then place your finger back on the screen and quickly lift it off.
Slide & Lift: Place your finger on the screen, then keep your finger on the screen, slide it up, down, right or left. When you hear the option you want, lift your finger off the screen this confirms the selection.
L Gesture: Place your finger on the top left corner of your screen. Keeping your finger on the screen, slide it down towards the bottom left corner. Then, slide your finger across to the bottom right corner. Now, lift your finger off the screen. RealSAM will open the touchscreen menu and say: Showing Main Menu.
Importantly, when touching the screen RealSAM will always announce your options. When you make a selection using a gesture RealSAM will provide feedback through voice or tone to confirm your choice. If RealSAM did not recognise the selection you will be given the advice No action.
RealSAM will open the touchscreen menu and say: Showing Main Menu.
The main menu has the following options:
To select an option from the Main Menu use the slide & lift gesture.
RealSAM will announce if another touchscreen menu has opened by saying Showing followed by the menus name like Showing Settings menu.
Use the slide & Lift gesture to make any further selections.
Then, select Done to exit the Main Menu and return to the Home Screen to use the Talk button.
Please be aware that the Talk button does not work while the Main Menu is open.
If you do not want to answer the call, press the Side button quickly.
At the end of a phone call you can end the phone call by pressing the Side button quickly.
Helpful Tip
It is important to press the Side button quickly because if you hold it down you could activate the lock screen.
The lock function allows you to Lock and Unlock the touchscreen of your device. This can be helpful to prevent accidentally hitting the Talk buttons when carrying your RealSAM device in a bag or a pocket.
To lock your device, press and hold the side button for approximately 3 seconds, or until you hear locked and the screen display will dim.
You will no longer be able to Tap the Talk button or use the touchscreen. However, when your device is locked you are still able to change the volume using the volume button.
Your RealSAM can be locked using your voice. Tap the Talk button, wait for the tone. Then say:
Lock screen
To unlock your device, hold the side button down for approximately 3 seconds, or until you hear unlocked. You will now be able to use all the features available on your RealSAM device.
There are two ways to access this user guide, either using the touchscreen or using your voice. If you have locked your device, you will need to unlock it, by holding down the side button, until you hear unlocked, to access the user guide.
To access the user guide using your voice. First, Tap, Talk button, wait for the tone. Then, say: user guide. RealSAM will let you know that it is reading the user guide, and then list the sections or topics for you to choose from. To choose one of these sections you can interrupt the listing. To do this Tap, Talk button, wait for the tone. Then, say:and say yes or that one, or, after the listing has finished you could, for example, say number one to select the first item in the list.
If at any point you want to go back a step or return to where you just came from, say go back.
You can access the user guide using the touchscreen on your device. To do this you must first access the touchscreen menu by drawing a large L with your finger along the edge of your screen, starting from the top left corner and ending at the bottom right.
Once you have opened the touchscreen menu you can slowly slide your finger up and down the screen until you hear the option user guide. Lift your finger off the screen to select it. Your device will then tell you that it is showing the user guide.
After this your device will have a list of sections for you to choose from on the screen. You can listen to the titles of these sections by sliding your finger up and down the screen, and then you can select one by lifting your finger off the screen.
If you want to go back up a level to the options you previously had, slide your finger up and down the screen until you hear done or back and lift your finger off to select it. To exit the touchscreen menu, you will need to go back a number of times by selecting these done or back options. When you exit the touchscreen menu your device will say exiting menu.
For more help advice, Tap the Talk button. Then, say: Help.
Learn how to personalise your RealSAM Phone and tips for managing your device.
Select a topic to learn more:
Your RealSAM device has a number of ringtones for you to choose from.
To change the Ringtone using the touchscreen:
Step 2 Use the slide & lift gesture to select Settings
Step 3 Use the slide & lift gesture to select Change Ringtone.
Step 4 Run your finger up and down the Ringtone choices and RealSAM will announce the ringtones name. When you release your finger RealSAM will select the Ringtone and play it for you.
Step 5 Select Done when you are finished. This is located at the bottom of the screen and will take you back up to the settings menu.
Step 6 Select Done twice more to exit the Touch Screen Menu.
Helpful Tip
To move through the ringtone options select the Next Page or Previous Page on the touchscreen list.
To change the Ring Volume using the touchscreen:
Step 2 Use the slide & lift gesture to select Settings
Step 3 Use the slide & lift gesture to select Ring Volume.
Step 4 Run your finger up and down the volume choices, then release to select a volume level.
Step 5 Select Done when finished, which is at the bottom of the screen. This will take you back up to the settings menu.
Step 6 Select Done twice more to exit the Touch Screen Menu.
The loudspeaker setting gives you the option to start all your phone calls with the loudspeaker ON or OFF.
To turn the loudspeaker ON or OFF:
Step 2 Use the slide & lift gesture to select Settings
The loudspeaker option on the Settings menu is a toggle button. This means the same button is used to turn the loudspeaker ON or OFF.
You will hear either Enable start call on speaker, or Disable start call on speaker.
Step 3 If you lift your finger off, enable start call on speaker you will then hear Start call on speaker enabled. The loudspeaker will be turned ON for all phone calls.
Step 4 If you lift your finger off Disable start call on speaker you will then hear Start call on speaker disabled. The loudspeaker will be turned OFF for all phone calls.
Step 5 To return to the main menu from the settings menu select Done. Then, return to your home screen from the main menu select Done, you will now be able to use the Talk button
Helpful Tip
The loudspeaker can still be turned ON or OFF during a phone call using the touchscreen dial pad for more information go to the Communication section of this guide.
You can extend the time your RealSAM Phone will ring for. This can be useful if you find that your RealSAM device is not ringing for long enough, and you are missing calls.
Tap the Talk button, wait for the tone. Then, say:
Audio Settings on your RealSAM device can be customised to suit your needs. Some audio settings can be adjusted using the volume buttons or touchscreen menu, while others can be set using your voice.
Media Volume is the volume of all media being played, including the voice of RealSAM. There are two ways to change the Media Volume.
Change Media Volume using the Volume button: On the right side of your device there are two buttons, one long and one short. The long button, which is closest to the top of your device, if the volume button. Press the upper half of this button to turn the volume up. Press the lower half of this button to turn the volume down.
Change Media Volume using the Touch-screen:
Step 1 Open the Main Menu using the L gesture
Step 2 Use the slide & lift gesture to select Settings
The settings menu will open.
Step 3 Use the slide & lift gesture to select Set Media Volume
Your options for Media volume will be displayed from level four to level ten.
Step 4 Use the slide & lift gesture to the listen to the media levels
Step 5 Make a selection using the slide & lift gesture
RealSAM will confirm the volume level that was selected.
Step 6 Use the slide & lift gesture to select Done to return to the Settings menu. To return to the Main Menu select Done until you hear Exiting Main Menu. You will now be able to use the Talk button
To change the speech speed. Tap the Talk button, wait for the tone. Then, say:
To increase the speech speed incrementally, that is by one level at a time. Tap the Talk button, wait for the tone. Then, say:
or
Speak normally
or
Speak fast
or
Speak very fast
or
Speak extremely fast
Tap the Talk button, wait for the tone. Then, say:
or
Go back.
or
Number 5
To exit voice selection Tap the Talk button, wait for the tone. Then, say:
The introductory voice when you start up RealSAM is pre-recorded, so it cannot be changed.
Screen bright
Screen brighter
Screen more bright
Screen less bright
Dim screen
Screen dim
Screen very dim
Screen darker
Screen very dark
Dark screen
Helpful Tip
The brighter the display screen the more power your RealSAM will use.
The Auto Dim setting is used to set the length of time before your screen will go dark after you stop using it. Dimming your screen can help save battery.
To adjust the Auto Dim setting:
Step 2 Use the slide & lift gesture to select Settings
The Settings menu will open
Step 3 Use the slide & lift gesture to select Auto Dim
The Auto Dim menu has options for the dimness level, which is how dark your screen becomes; and, the length of time the device must be inactive for before the screen dims.
Step 4 Use the slide & lift gesture to set your Auto Dim level or length of time.
RealSAM will confirm your selection
Step 5 Use the slide & lift gesture to select done to exit the menu exiting menu
Helpful Tip
For tips for using the touchscreen and gestures, please refer to the About RealSAM section of the user guide and choose the topic Touchscreen .
If you have locked your device, your screen will automatically be very dim. For more information, please refer to the About RealSAM section of the user guide and choose the topic Locking and Unlocking your device.
WiFi Settings
or
Configure WiFi
The WiFi touchscreen menu will open.
Step 2 Use the slide & lift gesture to select your preferred network
If the network you have selected is password protected RealSAM will open a touchscreen keypad to enter the password
Step 3 Use the slide & lift gesture to select the letters, numbers or symbols required for your password
For more guidance for entering a password read How to enter a password.
Step 4 Use the slide & lift gesture to select Done
Step 5 RealSAM will tell you if you have successfully connected to the network
Step 6 If your password was incorrect the list of networks will reopen. Select the network you want then re-enter the password
Helpful Tip
If you are on a mobile plan, or if you are already connected to a WiFi network, you can still set up a new WiFi network.
You can use the screen on the front of the device to connect to WiFi. To do this, open the touchscreen menu by drawing a large L on your screen, select Settings, then select Configure WiFi and follow the instructions provided by the device.
If you are not connected to any mobile or WiFi network, then you will need to enter WiFi configuration manually:
Step 2 After about 10 seconds, RealSAM will say, Now press the volume up button within 5 seconds to enter WiFi configuration.
Step 3 Press the volume up button to enter wifi configuration.
Next the device will announce that there is a list of available WiFi networks on the screen.
Step 2 There will usually be a single column listed down the screen, however, if there are lots of networks near you, there may be two, or even three columns listed.
Step 3 Move your finger up and down the list, and side to side if necessary, as many times as you like until you find the network that you are looking for.
Step 4 When you hear the name of the network that you wish to join, lift your finger off the screen.
Step 5 If the network you have selected is not password protected, the device will now connect to the network you selected.
If the network you have selected is password protected, then another screen will appear. On this screen is a grid of lower case letters near the top, symbols in the middle, and uppercase letters near the bottom.
Step 2 You can move your finger around the grid as many times as you like until you hear the letter or symbol that you want.
Step 3 When you hear the letter or symbol, lift your finger to select it, and in this way you will spell out the password.
Step 4 Select the Read button, which is located near the top of your screen. When you press this button RealSAM will read back to you what you have typed.
Useful Keypad buttons:
QWERTY button located near the bottom of the screen positioned in the centre. This button allows you to switch a standard Q W E R T Y keyboard format. If you select this button, your screen will change to a landscape lowercase QWERTY keyboard. You can use this keyboard layout in the same way as normal by slowly moving your finger around the screen, and lifting your finger off the screen to select the option you want.
Done located near the bottom of the screen on the right. Use this button when you are ready to submit the password you have entered.
Delete button located above the cancel button, will remove the last character you entered.
Move left and Move right are located to the right of the Cancel button. These buttons allow you to move left or right of a character in the text you have typed. After selecting one of the move buttons, the device will tell you what character it has selected, you can then press the delete button to delete that character, or choose another character to insert it to the left of the selected one.
When you have entered the password, select Done button to join the network. If the password is correct, RealSAM will confirm that you are connected to the WiFi network.
Once RealSAM has successfully connected to a WiFi network, it will remember it, and automatically reconnect to that network within range. You can save multiple WiFi networks. You could have one at home, one at work, one at your favourite cafe.
Helpful Tip
RealSAM cannot connect to WiFi networks that require that the password is entered through a web page, such as many restaurants and other commercial establishments are currently using. If you connect to one of these, and RealSAM is not responding, you should forget this network to prevent connection to it in future. How to do this is described in the Forget section of this article.
To forget a WiFi network, and stop RealSAM connecting to it in future, you will first need to enter WiFi configuration. To do this you can either, say configure WiFi, or, hold the talk button for 10 seconds to enter WiFi configuration, or use the touchscreen menu and navigate to settings and then to configure wifi. Once you have done this RealSAM will display a list of WiFi networks on the touchscreen, at the bottom of the list is a Forget button. Slowly slide your finger down the screen until you hear Forget a network and lift your finger to select this option. RealSAM will then display a list of networks which you can forget, slowly slide your finger around the touchscreen until you hear the network that you wish to forget and lift your finger to select it.
RealSAM will then confirm that it has forgotten the network you selected and will bring you back to the WiFi configuration window.
To turn off WiFi access that is the ability for your phone to connect to a WiFi network.
Disable WiFi
To turn WiFi access on:
Enable WiFi
Your RealSAM device can be connected to a wide variety of Bluetooth devices. This may be a hearing aid, a headset with microphone or a wireless speaker to help you enjoy using your device.
To get started, first turn on Bluetooth. Tap the Talk button, wait for the tone. Then say:
To connect a new Bluetooth device:
Pair Bluetooth
You can also manage the devices you have previously connected to:
Manage Bluetooth
You can turn off your Bluetooth connection at any time:
Disable Bluetooth.
Use the Sighted Assistance Menu to pair and manage Bluetooth devices.
Step 2 Use the slide & lift gesture to select Sighted Menu
The Sighted Assistance Menu will open.
Step 3 Use the slide & lift gesture to select Visual Bluetooth Settings
RealSAM will tell you the bluetooth menu has opened. Please remember that this menu is part of the Sighted Assistance menu and does not have accessibility features like screen reading.
Step 4 Slide the toggle button to the right to turn ON Bluetooth
Step 5 Tap the device from the list you want to connect to.
Your RealSAM will connect to the device.
Step 6 Tap
Helpful Tip
Non-audio Bluetooth devices like keyboards, cannot be connected to RealSAM.
The Device Settings provide information about the current status of your device. This information can be helpful when talking with the RealSAM support team.
To determine network connections and signal strength:
Tap the Talk button, wait for the tone. Then, say:
To get the latest software:
Tap the Talk button, wait for the tone. Then, say:
RealSAM usually updates itself, checking every 4 hours.
Tap the Talk button, wait for the tone. Then, say:
You can charge your RealSAM device using either the traditional plug or USB-C charging cable.
Step 2 Connect the larger end into the charging plug or into your computer to charge your phone
Both the charger and the cable can be replaced if they are faulty. Contact RealSAM Customer Support for more information.
To check the Battery:
Tap the Talk button, wait for the tone. Then, say:
or
Check battery level
or
Battery.
Your RealSAM will announce the battery level when disconnected from a charger.
RealSAM will always let you know when your battery level is very low.
Helpful Tip
Your RealSAM device can be left charging all day without damaging it.
When you are not connected to Wifi, interactions you have with RealSAM will use up some of your data. This is true regardless of if you have purchased a data plan from us or if you have arranged your own.
Thus, to avoid running out of data we highly recommend connecting to Wifi networks in places you frequent, like your home, your work, or even your favourite cafe!
For more information on how to connect to a Wifi network, see the
You can use RealSAM to make phone calls and send messages. The Communications section of the user guide will help you learn how to do this, as well as how to, set up your contacts list, leave and receive voicemails and use the dial pad while in a call. Some articles on how these features work are listed below:
RealSAM can create and manage contacts in a variety of ways. Creating contacts makes using the phone and messaging capabilities easier. RealSAM can store contact names and telephone numbers, not addresses or other information.
To create new contacts using your voice you will need to:
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Say: New contact, or, Add contact or, Create contact. RealSAM will then prompt you to say the name and then the number of your new contact.
Step 3. Tap the Talk Button, and wait for the tone. Then,say the name of your new contact.
When you are more accustomed with this feature you could say something like New contact James 1 2 3 4 5 6 7 all at once.
To create contacts using your call log you will need to:
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Say, Recent calls
Step 3. Choose which call you would like to save a contact for, using the number it was listed as in the call log. To do this Tap the Talk Button, and wait for the tone, then say the chosen number.
Step 4. Tap the Talk Button, wait for the tone. Then, say Add contact. You will then be asked to choose a name for the new contact.
Step 5. Tap the Talk Button, wait for the tone. Then, say the name of your new contact.
RealSAM has an online portal where you can access and add to your contact list using a computer. To use this portal you will need to log in to an account specific to you, in order to get your login details you will need to:
Step 1. Tap the Talk button, and wait for the tone
Step 2. Say What is my Portal Login to get your login details.
Step 3. Go to the customer portal and use the login details which RealSAM gave you.
Step 4. Once you are logged in, press the Contact Management button. You will then be shown a page which contains two large buttons which say Add Contact and Upload Contacts, and underneath these buttons, you will see your contacts list, which will be arranged into a table with 3 columns.
Step 5. Press the Add contact button. You will then be shown two text boxes, the left is meant for the Name of your contact, and the right is meant for the Number of your contact.
Step 6. Fill in the name and number of your contact, then press the Cancel button, or the Save button. These buttons are located just below the Name and Number text boxes.
Using RealSAM you can create assistance contacts. In the event of an emergency, when you Tap the Talk Button and say Make assistance call these contacts will be alerted, and told you are in need of assistance.
To create a new assistance contact, you will need to:
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Say New contact. RealSAM will then prompt you to say the name of the new contact.
Step 3. Say the word Assistance followed by the chosen name. For example you could say Assistance, Nick if you wanted to create an assistance contact for someone called Nick. Step 4. RealSAM will then ask you to say the phone number for this new contact. Tap the Talk Button, wait for the tone. Then, say the number for the contact.
Alternatively, if you want to make an existing contact into an assistance contact, you will need to rename the contact, so that the word assistance comes before the name. To do this:
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Say: list contact followed by the contact you want. For example you could say List Contact James or List Contact Kelly. RealSAM will then read out the current details for that contact.
Step 3. Tap the Talk Button, wait for the tone. Then say: change name. RealSAM will ask you to say the new name.
Step 4. Tap the Talk Button, wait for the tone and say Assistance followed by the name of your contact. For example, say: Assistance James or Assistance Kelly.
RealSAM will read out the new details of your contact for you.
To change the name of an existing contact you will need to:
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Say List contacts. RealSAM will then read out your contacts list.
Step 3. Select the contact you wish to change from the list using the options number. To do this Tap the Talk Button, wait for the tone. Then say something like Number 2.
Step 4. Tap the Talk Button, wait for the tone. Then, say Change name. RealSAM will then prompt you to say a new name for the contact.
Step 5. Tap the Talk Button, wait for the tone. Then, say the new name for the contact.
RealSAM will then read out the new contact information to you.
Helpful tip: If RealSAM is having trouble hearing the name that you are saying, instead of speaking the name, in step 4, you can Tap the Talk Button, wait for the tone. Then, say keyboard to bring up the onscreen keyboard, and use the slide and lift gesture to type out the name more accurately. For more information on how to use the touchscreen please refer to the How to use a Touchscreen section of the user guide.
Alternatively you can also edit your contacts using the portal website.
To change the phone number of an existing contact, you will need to:
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Say List Contacts to access your contacts list
Step 3. Select the contact you wish to change from the list using the options number. To do this Tap the Talk Button, wait for the tone. Then say something like number 2.
Step 4. Tap the Talk Button, wait for the tone. Then, say Change number. RealSAM will then prompt you to say a new phone number for the contact.
Step 5. Tap the Talk Button, wait for the tone. Then say the new number for the contact. RealSAM will then read out the new contact information to you
Alternatively you can also edit your contacts using the portal website.
If you have accidentally created multiple contacts for the same person, or if you just want to clean up your contacts list, you may want to delete a contact.
To delete a contact you will need to:
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. say List Contacts. RealSAM will read out your contacts list
Step 3. Select the contact you want to delete from the list using the options number. To do this Tap the Talk Button, wait for the tone. Then say something like Number 3. RealSAM will tell you the name, and phone number for this contact, and then provide you with a list of options for what to do with it
Step 4. Tap the Talk Button, wait for the tone. Then, say Delete.
Step 5. RealSAM will then confirm you want to delete the contact. Tap the Talk Button, wait for the tone. Then say yes to delete, or no to cancel. If you say yes, RealSAM will then confirm to you that the contact has been deleted.
RealSAM can keep a list of contacts for you. In order to access these contacts you will need to:
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Say List Contacts or say List contacts for James. RealSAM will respectively read either all contacts, or contacts with the name James.
Step 3. Select the contact you want from the list using the options number. To do this Tap the Talk Button, wait for the tone. Then say something like Number 3. RealSAM will then list a series of options regarding the contact such as calling or editing the contact.
Step 4. Choose what you want to do and follow the instructions RealSAM gives you after that.
It is also possible for you to view your contacts list via the RealSAM online portal.
To access this portal go to the customer portal and use your personal login details to log in.
If you do not already know your login details, Tap the Talk button, wait for the tone then, ask RealSAM What is my Portal Login.
Once you have logged in to the portal, to access your contact list you will need to:
Step 1. Click on the Contact Management button, this button will have white text on a navy blue background.
You will then be shown a page which contains two large buttons which say Add Contact and Upload Contacts, and underneath these buttons, you will see your contacts list, which will be arranged into a table with 3 columns. From left to right, these columns are labeled Name, Number and Actions.
Step 2. To help you find a contact, you can sort your contacts list alphabetically from A to Z, or from Z to A. To do this, click on the Name column label, to change the sort order.
You can also use this page to edit, delete, or add contacts to your contacts list. For more information on how to do this please refer to the RealSAM Customer Portal section of the user guide.
Using RealSAM you can make and answer phone calls. This section gives a quick overview of all the features for using the phone call function.
To answer a call you can :
Use the touchscreen to answer. To accept a call, slide your finger around slowly near the bottom of your touchscreen, and when RealSAM says Accept, lift your finger off the screen to do so.
To Reject an incoming phone call, or hang up an ongoing phone call you can:
Press the lock button. Helpful tip: try not to hold the lock button down for too long, as you might accidentally lock your touchscreen instead of hanging up the call.
You can also hang up an ongoing call using the touchscreen. To do this:
Use the slide & lift gesture to select Hang up. For more information on how to do this please refer to the How to use a touchscreen section of the user guide.
To call an existing contact using your voice:
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Then, say Call followed by the name of the contact you want to call. For example you could say Call James Bond. To call an existing contact named James Bond.
Helpful tip: you will need to have wifi or data connection to make calls using your voice. However if you are in an area without wifi or data, you can still use the touchscreen menu to make calls.
To call an existing contact using your touchscreen you will need to:
Step 1. Access the touchscreen menu using the L gesture.
Step 2. Use the slide & lift gesture to select Call Contact. RealSAM will display a list of your contacts on the screen.
Step 3. Use the slide & lift gesture to select the contact you want to call. RealSAM will then let you know that it is calling your contact.
Helpful tip: If you have a lot of contacts, you may have to look through multiple pages of contacts by using the slide & lift gesture to select the next or previous buttons.
For more information on how to use touchscreen gestures please refer to the How to use a touchscreen section of the user guide.
To call a phone number using your voice:
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Say Call followed by the phone number you wish to call. For example, you could say Call 07123 456 789.
Helpful tip: you will need to have wifi or data connection to make calls using your voice. However if you are in an area without wifi or data, you can still use the touchscreen menu to make calls.
To call a Phone Number using your touchscreen you will need to:
Step 1. Access the touchscreen menu using the L gesture.
Step 2. Use the slide & lift gesture to select Call number. RealSAM will display a traditional phone number pad on your screen.
Step 3. Use the slide & lift gesture to type out the phone number digit by digit.
Step 4. Check the full phone number you have typed out before calling. To do this, slide your finger around near the top of the screen, when you hear RealSAM starting to read out the number, lift your finger off the screen, and RealSAM will read the number out in full.
Step 5. If you are happy with the number you have typed in, use the slide & lift gesture to select Call.
For more information on how to use touchscreen gestures please refer to the How to use a touchscreen section of the user guide.
RealSAM will remember the phone number you have most recently dialed, if you want to ring this number again:
Step 1. Tap the Talk button, and wait for the tone.
Step 2. Say: redial or last number redial. If the number you are going to dial is not already a contact, RealSAM will ask you if you want to call this person, or add them as a contact.
Helpful tip: You can also access a list of your recent outgoing calls. To do this say Recent outgoing calls. You will be able to select any of your recent calls, and either, call that number again, or, if the number is not in your contacts, create a contact for that number.
RealSAM logs the calls you make and receive, so you can easily return calls.
You can get lists of your previous calls. To do this Tap the Talk Button, wait for the tone. Then say Recent incoming calls or Recent outgoing calls.
To return a recent call:
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Say Recent incoming calls. RealSAM will then tell you who has called, if they are saved in your contacts list. Otherwise RealSAM will simply list the phone numbers that have called.
Step 3. Choose from the list of recent calls. To do this Tap the Talk Button, wait for the tone. Then say the options number not the name, for example number 3, and their phone will ring.
Alternatively if you want to return your most recent incoming call, you can say Return call.
In either of these situations, if a caller is not already a contact, RealSAM will ask you if you want to call this person or add them as a contact.
You can ask RealSAM to call your designated Assistance contact from your contact list. Importantly, Assistance Calls should not be used in place of calling Emergency Services such as 999 or 111.
To make an assistance call:
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Say Call Assistance or Make assistance call. RealSAM will call the first Assistance contact in your contact list, and also send a text message to all your other assistance contacts. The text message notifies your Assistance contacts that you require support and states your current location.
For more information on how to make assistance contacts, please refer to the Creating assistance contacts article in the Working with contacts section of the user guide.
The on-screen Dial Pad can be used during a call to do a few different things. It can be used to enter numbers, for example when an organisation asks you to choose options from a voice menu by selecting numbers. It can also be used to turn on and off loudspeaker mode, mute and unmute your microphone, and hang up the call.
To use the dial pad to enter numbers during a call you will need to use the touchscreen. To do this:
Place your finger on the touchscreen, and use the slide & lift gesture to select the number you want to enter.
For more information on how to use touchscreen gestures, please refer to the How to use a touchscreen section of the user guide.
To turn speaker mode ON or OFF during a phone call you can:
Place your finger on the touchscreen, and use the slide & lift gesture to select toggle speaker. For more information on how to use touchscreen gestures, please refer to the How to use a touchscreen section of the user guide.
During a phone call, you might want to turn off your microphone temporarily so that the other person cannot hear you. To turn your microphone on or off you can:
Place your finger on the touchscreen, and use the slide & lift gesture to select toggle microphone. For more information on how to use touchscreen gestures, please refer to the How to use a touchscreen section of the user guide.
Your RealSAM device has a Voicemail service. To access your Voicemail system with ease we suggest you create a Voicemail contact.
You will first have to find the voicemail phone number of your mobile carrier. Then you can create a contact called Voicemail. by doing the following:
Step 1. Tap the Talk button, and wait for the tone
Step 2. Say: Add contact or Create new contact. Your RealSAM device will ask you to say the name and a number for the contact.
Step 3. Tap the Talk button, wait for the tone. Then, say Voicemail followed by the voicemail phone number, for example Voicemail, 321.
Step 4. RealSAM will confirm the contact details. If they are incorrect you can edit the contact. To do this Tap the Talk button, wait for the tone. Then, say: Change name or Change number to change the corresponding details.
Step 5. Once you have created a Voicemail contact you can access your Voicemail by saying Call Voicemail.
While using the Voicemail system you may need to use the dial pad to select an option. To do this, place your finger on the touchscreen, and use the slide & lift gesture to select the numbers you want. For more information on how to use touchscreen gestures, please refer to the How to use a touchscreen section of the user guide.
More information on how to use the dial pad and other features of phone calls are detailed in the Phone calls, making, answering and returning them and Using tones while on a call sections of the user guide.
Helpful tip: If you ask RealSAM to Call Voicemail when there is no existing voicemail contact, your device will tell you that this is the case, and give you a brief set of instructions on how to set up a Voicemail contact.
RealSAM can send and receive text messages just by using your voice.
You can use RealSAM to send text messages to existing contacts, or to phone numbers.
To send a text to a contact:
Step 1. Tap the Talk button, and wait for the tone.
Step 2. Say: Send text to followed by the name of the contact. For example you could say Send text to James Bond.
To send a text to a number:
Step 1. Tap the Talk button, and wait for the tone.
Step 2. Say: Send a text to followed by the phone number you want to call. For example you could say Send a text to 0412 039 495.
You will then be asked to speak the message, that is, dictate it. RealSAM will then replay it to you, and you will be asked if you want to send it.
To answer this question Tap the Talk Button, wait for the tone. Then say one of the following:
Yes, to send.
or
No, to cancel.
or
If you want to add another recipient for the message you can say add followed by a phone number, or the name of one of your contacts.
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Say Read Messages RealSAM will read you a numbered list of messages, and the first few words from each.
Step 3. If you need, you can then Tap the Talk Button, wait for the tone. Then say, Next to move onto the next 5 messages, or say Go back to move back to the previous 5 messages in the list.
Step 4. Choose the message you want to read from the list using the options number. To do this Tap the Talk Button, wait for the tone. Then, say the options number. RealSAM will read out the text to you in full.
Helpful tips: If you miss anything, you can also get RealSAM to read out the message to you again. To do this Tap the Talk Button, wait for the tone. Then, say Read again.
If you accidentally select the wrong message, you can always Tap the Talk Button, wait for the tone. Then, say list to get RealSAM to list all the messages again.
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Say Read Messages
Step 3. RealSAM will read you a numbered list of messages, choose the message you want to respond to using the options number. To do this Tap the Talk Button, wait for the tone. Then, say the options number.
Step 4. RealSAM will read the text message to you and give you a number of options on what to do next. To reply to the text Tap the Talk Button, wait for the tone. Then, say Reply.
Step 5. RealSAM will prompt you to speak your response. Tap the Talk Button, wait for the tone. Then, speak your message.
Step 6. Once you have spoken your message, RealSAM will read it back to you, and ask if you want to send it. Tap the Talk Button, wait for the tone. Then, say Yes to send the message, or say No to cancel.
Step 1. Tap the Talk Button, and wait for the tone.
Step 2. Say Read Messages.
Step 3. RealSAM will read you a numbered list of messages, choose the message you want to delete using the options number. To do this Tap the Talk Button, wait for the tone. Then, say the options number.
Step 4. RealSAM will read the text message to you and give you a number of options on what to do next. To delete the text Tap the Talk Button, wait for the tone. Then, say Delete.
RealSAM will then let you know it has deleted the text message.
RealSAM has many helpful features designed to assist daily life:
To find out the current temperature in your location. Tap the Talk button, wait for the tone. Then, say:
Temperature
or
What is the weather like?
or
Weather forecast
To find out the current temperature in a location. Tap the Talk button, wait for the tone. Then, say:
What is the weather like in Bristol?
or
What is the temperature in Hawaii?
To find out the weather forecast in another location. Tap the Talk button, wait for the tone. Then, say:
or
Weather forecast for Michagan
or
Tell me the time
To find out the time in another region. Tap the Talk button, wait for the tone. Then, say:
or
What is the time in Paris, France?
To find out the date in another region. Tap the Talk button, wait for the tone. Then, say:
To set a one-off reminder. Tap the Talk button, wait for the tone. Then, say:
or
Set a reminder for 90 minutes to turn off the oven
Helpful Tip
You can say any length of time, but RealSAM will be confused if you combine hours and minutes. To help RealSAM please say, 90 minutes instead of 1 hour 30 minutes.
To find out how many reminders you have. Tap the Talk button, wait for the tone. Then, say:
or
What reminders do I have?
List reminders
RealSAM will list any reminders that you have.
Step 2 Select the reminder you want to cancel by saying the options number. Tap Tap the Talk button, wait for the tone. Then say for example:
Number 1
RealSAM will confirm that the reminder has been cancelled.
Your RealSAM Magnifier can enhance an image capture on your RealSAM Phone. You can Zoom IN or Zoom OUT, or adjust the contrast and colour. By selecting the Text Recognition button your RealSAM will read out any text in the image. While the Detect Object button when selected will describe what RealSAM sees in the image.
To open the Magnifier:
Start Magnifier
or
Magnifier
The Magnifier will open on the touchscreen and turn ON the cameras, located on the back of your device.
Flash button is located on the top left corner of the touchscreen. Use the slide & lift gesture RealSAM will confirm if the flash has been turn ON flash or turn OFF flash
Zoom IN button is located on the bottom left corner of your touchscreen, and when selected makes the image bigger
Zoom OUT button is located on the bottom right corner of your touchscreen, and when press will make the image smaller
Freeze & Unfreeze button is located on the bottom of your touchscreen positioned in the middle. The Freeze button must be selected to save the image.
Exit button is located on the top right corner of the touchscreen. Selecting Exit will close the Magnifier.
Menu button located on the top left corner of the touchscreen. When the Menu button is selected a list of image editing options will open along the left edge of the touchscreen. Use the slide & lift gesture to select one of the following options to enhance your image:
Contrast Up
Contrast Down
Brightness Up
Brightness Down
Grey
Reverse
Blue-Yellow
Yellow-Blue
Black-Yellow
Black-Green
Black-Blue
Reset
Action button is located on the top of the touchscreen positioned in the centre. When the Action button is selected a list of actions will drop down below the button.
The Text Recognition action when selected will process the image and read out the text that the RealSAM recognises.
The Detect Object action when selected will process the image and determine
To begin using the magnifier, say start magnifier or magnifier. The magnifier uses your camera, which is located on the back of your device. You will need to point the camera at the object that you want to magnify or inspect. While holding your camera towards the object of interest, you can slide your finger around the screen slowly to find buttons. When your finger moves onto a button the function will be announced and when you lift your finger off the screen, the option that was just announced will be selected. For instance you can:
Step 2 Turn the camera flash on or off by pressing the flash button, which will be located near the top left corner of your touchscreen
Step 3 Zoom in by pressing the plus button, which will be located on the bottom left corner of your touchscreen
Step 4 Zoom out by pressing the minus button, which will be located on the bottom right corner of your touchscreen
Step 5 Importantly, you can capture an image by pressing the freeze button, which will be located in the middle at the bottom of your touchscreen
If you are unhappy with the image you have captured and want to take a new one, you can press the Unfreeze button, which will be located in the same position as the freeze button was, in the middle at the bottom of your touchscreen.
Once you have captured an image, you can use the magnifier to enhance the image, identify objects within the image, and read text within the image. These functions will be discussed in the other sections of this guide.
When you want to stop using the magnifier, press the Exit button which will be located near the top right corner of your touchscreen.
Once you have captured an image you can enhance it in various ways, to do this you will need to access the menu, which will be located near the top left corner of your touchscreen. You can slowly slide your finger up and down this menu to hear the different options, and lift your finger off to select one. Some examples of these options are:
If you want to capture another image, press the Unfreeze button, which will be located in the same position as the freeze button was, in the middle at the bottom of your touchscreen.
When you want to stop using the magnifier, press the Exit button which will be located near the top right corner of your touchscreen.
Please note that none of the images captured using the magnifier are saved.
The magnifier function can help you to identify objects or read text by capturing an image.
To use these features you will need to press the action button, this will be located near the top in the middle of your touchscreen. Once you have done this a small menu of actions will appear on your touchscreen in the same location, you can slowly move your finger up and down this menu and select one of the following options:
Please note that none of the images captured using the magnifier are saved.
When you want to stop using the magnifier, press the Exit button which will be located near the top right corner of your touchscreen.
Your RealSAM can identify objects or read text using the Magnifer feature.
To open the Magnifier:
Start Magnifier
or
Magnifier
The Magnifier will open on the touchscreen and turn ON the cameras, located on the back of your device.
How to Capture an Image for Object Recognition and Text Reading
Step 2 While holding your camera towards the object of interest, slide your finger around the screen slowly to find the Freeze button.
Step 3 When you hear Freeze which is located on the bottom of your touchscreen positioned in the middle. Lift your finger off the touchscreen. Your m4_name will say frozen
Step 4 Now slide your finger around the top of the screen until you hear, Action. A small menu will open.
Step 5 Slide your finger from the center of the top edge to hear your options:
Step 6 Select the option you want.
Helpful Tip
If you are unhappy with the image you have captured and want to take a new one, you can tap the Unfreeze button, which will be located in the same position as the freeze button was, in the middle at the bottom of your touchscreen.
Please note that images captured using the Magnifier are not saved.
When you want to stop using the magnifier, tap the Exit button which will be located near the top right corner of your touchscreen.
Using RealSAM you can set up contacts who will be alerted in the case of an emergency. To alert your device to an emergency, make an assistance call by saying make assistance call
Assistance contacts are contacts which will be called or texted, and told you are in need of assistance, in the event of an emergency when you make an assistance call.
To create an assistance contact, you will have to create a contact as normal, but name the contact assistance followed by the name of the person. For example, you could create a contact named Assistance Nick. Alternatively, if you want to make an existing contact into an assistance contact, you will need to rename the contact, so that the persons name is preceeded by the word assistance.
You can use RealSAM to make assistance calls. Assistance calls can be made in the event of an emergency. Making an assistance call will cause RealSAM to text your assistance contacts, and let them know you are in need of assistance. RealSAM will additionally call the first assistance contact in your contact list, the contact list is ordered alphabetically. To make an assistance call, say make assistance call.
First, Tap the Talk button, wait for the tone. Then, say:
Once you have done this RealSAM will connect to Be My Eyes and ask you to review the terms and conditions of usage.
If you agree to the terms and conditions, RealSAM will start up Be My Eyes and complete your registration. This registration can sometimes take a while so you might have to wait for a few minutes before you can make a call.
To use the Be My Eyes function once your account has been set up. Tap the Talk button, wait for the tone. Then, say:
RealSAM will take a few seconds, and then tell you that it is calling the first available volunteer. If you decide that you do not want to make the call, to cancel Tap the Talk button.
Once the call has started you will be able to talk with the volunteer
on the other end of the line. This volunteer will be using the camera
on the back of your device to see, so it is important that you are
holding your device correctly.
To do this make sure the screen side of
your device is facing you, and ensure your
fingers are not covering the camera lens.
To end the call, Tap the Talk button.
RealSAM can tell you your current location.
Just say, Tap the Talk Button. Then, say:
RealSAM will give you the closest street address, as well as the nearest cross street. Note that this works best when you are outside, so that RealSAM can connect to as many satellites as possible.
If you are inside when you ask, RealSAM will generally have a guess, but the location details may not be accurate.
Find out local points of interest near you.
What is around here?
or
What is nearby?
or
Local points of interest
RealSAM's Outdoor Locations function allows you to set names for locations while you are outdoors, such as your local grocery store or a friend's house. When this function is on, it will also tell you when you are close to any of your set locations.
To start the Outdoor Locations function. Tap the Talk button, wait for the tone. Then, say:
The first time you do this you will have to accept the terms and conditions.
Once Outdoor Locations has started you may label your current location however you like. For example, if you were in your home you could Tap the Talk button, wait for the tone. Then say:
Or if you were at your grocery store you could say:
The next time you are near these places, and outdoor locations is turned on, RealSAM will let you know that they are near.
Once you are done setting locations or navigating Tap the Talk button, wait for the tone. Then, say: Stop locations.
You can edit your set Locations. Tap the Talk button, wait for the tone. Then, say:
RealSAM will then read out the names of your locations and ask you to select one. Once you have selected a location you will be able to:
Change the location name
The RealSAM Customer Portal is a complimentary website for RealSAM users.
From the RealSAM Customer Portal you can:
For more information about the RealSAM Customer Portal select one of these articles:
To login to your RealSAM Customer Portal, you will need your username and password, which are always available to you on your phone.
First, Tap the Talk button.
Then, say: What is my portal login?
RealSAM will now respond with your username and password. You will hear something like this:
You can login to the customer portal, at https://portal.realsam.co.uk/. You have the following username and temporary password, which has five digits, and is only valid for one hour. You may set your own long term password on the portal. The username is: 1 2 3 4 5 and the password is 9 8 7 6 5.
Once you have your username and password, open a web browser.
Go to https://portal.realsam.co.uk/
Enter your login credentials.
Then, click the login button.
The RealSAM Customer Portal Dashboard will open.
Helpful Tip
The password provided by RealSAM is temporary, and is only valid for one hour. If your login was unsuccessful, ask RealSAM What is my portal login? If you are still having issues logging into the Portal. Please contact support on 0333 772 7708 or helpline@realsam.co.uk.
The Customer Portal consists of a few helpful pages. These pages can be accessed through the Dashboard, also known as the Home Page or through the navigation menu. This navigation menu, also called a hamburger menu; is a navy blue square with three white horizontal lines and is located on the top of the page.
Access pages through the drop down menu
Click on the navigation menu button to expand it.
Once it opens, you can click on the desired page name and it will take you to that page.
You can choose from these pages:
Access pages through the Dashboard
The Dashboard has a number of large navy blue tiles with the page name and graphic icons.
Click on the desired tile to open the corresponding page.
The RealSAM Customer Portal is compatible with screen readers and has additional accessibility features for users who do not use screen readers. The Accessibility button is a mint green square with a navy blue eye symbol. It is located on the top right corner of the Customer Portal pages. Click the Accessibility button to access the drop down menu of options. You can increase font size, decrease font size, apply grayscale and reset. Click the setting you would like to change.
IMPORTANT
The accessibility settings you select will be applied to all pages on the Customer Portal. When you log out, your preference will not be saved, and the Customer Portal will revert to the default accessibility settings.
The Contact Management page lists all existing contacts whether added on the Customer Portal or your RealSAM. You can view, edit and add contacts to your contact list.
The Contact Management page can be accessed from the Navigation Menu button or the Dashboard.
To access the contact management page from the Navigation Menu button.
First, click on the navigation menu button, located on the top of the page.
A drop down menu will open.
The menu lists all the pages you can access:
Then click on Contact Management.
The contact management page will open.
or
To access the contact management page from the Dashboard.
Click on the Contact Management tile located on the left side of the page. The tile is navy blue with a blue phone icon, and the label Contact Management written in white text.
The Contact Management page will open.
At the top of the screen, you will find the RealSAM logo and the heading RealSAM Customer Portal. The top menu contains the navigation menu, accessibility button and logout button.
The secondary menu provides the option to select Contact Management or Help. The Contact Management view allows you to view, add and edit your contact list. The Help view provides tips and information for using the Contact Management page.
The Contact Management view has two large navy buttons on the left of the page with white text. The first button is Add Contact and the second button is Upload Contacts. Below these buttons is a table which displays your contact list. There are three columns in the table labeled from left to right as Name, Number, and Actions. The Name column lists the contacts name. The Number column lists the phone number. The Actions column has two buttons. The first button is navy blue and labeled Change Contact. The second button is red and labeled Remove Contact.
First, click the Add Contact button.
A pop-up will open that is labeled Add Contact.
The top text box is labeled Name.
Place your cursor in the Name text box.
Enter your Contacts Name for example Annabelle Green
Below the Contact Name text box is the Number and Extension text boxes.
Place your cursor in the Number text box.
Enter the phone number for the contact.
For example 020 7123 4567
If your contact does not have an extension number leave the Extension text box empty.
If your contact has an extension number. Place your cursor in the Extension text box and enter the extension number, like 123.
Now click the Save button and your contact will be added to your contact list.
IMPORTANT
If you are including the country code for example +44 for the UK you need to type the + symbol when entering the phone number. However, you do not need to include brackets or dashes as separators between groups of numbers, as these are formatted automatically. For example the phone number +44 (020) 7123-4567. Can be entered like + 4 4 0 2 2 7 1 2 3 4 5 6 7.
You can add contacts to RealSAM from a digital address book or mobile phone.
First you will need to export your contact list from your current mobile phone or digital address book as a VCF or CSV file. To do this please refer to the export advice provided by the mobile phone or email service.
Once you have saved the file login to the customer portal and open the contact management page.
Click the Upload Contact button.
A pop-up will open, with heading Upload Contacts CSV or VCF
There is a field labeled Contact File, This text box is required. To the right of the text box is an attachment icon, a paperclip symbol.
Click on the Contact File Field or attachment icon.
Your document folder will open.
Select the file you exported from your phone or digital address book.
Depending on your file system, you may need to confirm your selection.
The file name will now be listed in the contact file field.
Now, click the Upload button.
The contacts will now be displayed in the Contact Management list on the RealSAM Customer Portal and be available for you to use on your RealSAM device.
Helpful Tip
When uploading the contact CSV or VCF file, if the file name displayed in the contact file field is incorrect. Select the X on the right edge of the Contact File field. This will remove the file.
You can sort the contact list alphabetically from A to Z or from Z to A. Just click on the column label Name to change the sort order.
At the bottom of the contact list table are buttons Rows per Page, Next, and Back. These buttons can be used to navigate through the list.
To change a contact name from the RealSAM contact management page.
First, click the Change Contact button, which is located in the Action column of the contact list.
A pop-up will open labeled Change Contact.
There are three text boxes. The top text box is Name and below is the Number and Extension.
Place your cursor in the Name text box.
Then enter the new name for the contact.
Now, click the Save button.
The contact name will be updated on the Customer Portal and your RealSAM device.
To close the Change Contact pop-up without saving your changes click, Cancel.
First, find the contact you want to change.
Then, click the Change Contact button, which is located in the Action column of the contact list.
A pop-up will open labeled Change Contact.
There are three text boxes. The top text box is Name and below is the Number and Extension.
Place your cursor in the Number text box.
Then enter the phone number for the contact.
Now, click the Save button.
The phone number will be updated on the portal and your RealSAM.
First, find the contact you want to change.
Then, click the Change Contact button, which is located in the Action column of the contact list.
A pop-up will open labeled Change Contact.
There are three text boxes. The top text box is Name and below is Number and Extension.
Place your cursor in the Extension text box.
Then enter the extension number for the contact.
Now, click the Save button.
The extension number will be updated on the portal and your RealSAM.
To delete a contact from your contact list.
First, find the contact you want to delete.
Once you have found the contact you want to delete.
Then, click the Remove Contact button; in the same row as the contact you want to delete under the Action column.
Then a pop-up will open with a message like:
Are you sure you want to delete contact James with number +44 (207) 123-4567 ?
Now, click Yes to confirm you want to remove the contact
or
Click Cancel to keep the contact.
To help you find useful commands, the Voice Commands are organized into topics.
To greet RealSAM. Tap the Talk button, wait for the tone. Then, say:
or
How are you?
or
Good night
To let RealSAM know your name, or how you would like to be addressed. Tap the Talk button, wait for the tone. Then, say my name is, followed by your name like:
or
My name is Max
or
Call me Tilly
Sometimes you might miss what RealSAM has said. To hear what RealSAM said again. Tap the Talk button, wait for the tone. Then, say:
or
Say that again
To end a conversation or task with RealSAM. Tap the Talk button, wait for the tone. Then, say:
or
Stop
or
Exit
Helpful Tip
If you Tap the Talk button accidently or are asking a question and want to cancel, quickly Tap the talk button again. You will hear the error tone which tells you interaction has been stopped.
To access the audio user guide. Tap the Talk button, wait for the tone. Then, say:
RealSAM will list the sections and articles for you to read. To make a selection from the user guide menu Tap the Talk button, wait for the tone. Then, say the number or words from the articles title like, number 1 or Quick Start.
You can ask RealSAM Pocket for advice. Tap the Talk button, wait for the tone. Then, say:
The Help advice will be specific to the feature you are currently using. For example if you had just asked RealSAM Pocket to List Contacts, then ask for Help, the advice provided will be about the contact list.
For a quick introduction to RealSAM Pocket try the Device Tutorial. Tap the Talk button, wait for the tone. Then, say:
To check if you are connected to WiFi and a mobile network. Tap the Talk button, wait for the tone. Then, say:
To find out your customer portal login details. Tap the Talk button, wait for the tone. Then, say:
To find out your mobile number. Tap the Talk button, wait for the tone. Then, say:
Your phone has been loaded with the RealSAM customer support phone number. Tap the Talk button, wait for the tone. Then, say:
or
Call Helpline
To provide customer feedback and let us know what we are doing right or what we can do better. Tap the Talk button, wait for the tone. Then, say:
RealSAM will ask you to provide feedback. Tap the Talk button, wait for the tone. Then, give your feedback, you can say anything for example; I like the option to choose different voices, it would be great to have a voice with an Irish accent.
or
Configure WiFi.
To check the battery level. Tap the Talk button, wait for the tone. Then, say:
or
Power Level
or
Check battery level
or
What is the battery level?
To turn RealSAM off. Tap the Talk button, wait for the tone. Then, say:
To lock the screen. Tap the Talk button, wait for the tone. Then, say:
To unlock the screen, press down the side button for three seconds, or until you hear RealSAM say, unlocked. The side button is located on the right edge of the device under the volume button.
To pair RealSAM with your bluetooth devices. Tap the Talk button, wait for the tone. Then, say:
RealSAM will scan for pairable devices. If there is more than one device available RealSAM will list the devices, follow the prompts to select the device you want to connect to.
To manage the list of bluetooth devices your RealSAM has previously connected to. Tap the Talk button, wait for the tone. Then, say:
To turn bluetooth off. Tap the Talk button, wait for the tone. Then, say:
To turn bluetooth on. Tap the Talk button, wait for the tone. Then, say:
To change the speech speed. Tap the Talk button, wait for the tone. Then, say:
RealSAM will play a sample of each speech speed. To hear the options again Tap the Talk button, wait for the tone. Then, say:
Next, choose one of the speeds. Tap the Talk button, wait for the tone. Then, say the number like Number 3.
To increase the speech speed incrementally, that is by one level at a time. Tap the Talk button, wait for the tone. Then, say:
To decrease the speech speed incrementally. Tap the Talk button, wait for the tone. Then, say:
To move to a specific speech level. Tap the Talk button, wait for the tone. Then, say:
or
Speak normally
or
Speak fast
or
Speak very fast
or
Speak extremely fast
To increase the screen brightness. Tap the Talk button, wait for the tone. Then, say:
or
Screen brighter.
or
Screen very dark
Tap the Talk button, wait for the tone. Then, say:
or
Go back.
or
Number 5
To extend the length of time your phone rings. Tap the Talk button, wait for the tone. Then, say:
Tell me the time
To find out the time in another region. Tap the Talk button, wait for the tone. Then, say:
or
What is the time in Paris, France?
To find out the date in another region. Tap the Talk button, wait for the tone. Then, say:
RealSAM can report the weather all around the world!
To find out the current temperature in your location. Tap the Talk button, wait for the tone. Then, say:
Temperature
or
What is the weather like?
or
Weather forecast
To find out the current temperature in another location. Tap the Talk button, wait for the tone. Then, say:
To find out the weather forecast in another location. Tap the Talk button, wait for the tone. Then, say:
or
Weather forecast for Michagan
or
What is my location?
To find out points of interest near your current location. Tap the Talk button, wait for the tone. Then, say:
or
What is nearby?
or
Points of interest
Outdoor location is an orientation support feature that allows you to map your personal points of interest; like a park bench. First, Tap the Talk button, wait for the tone. Then, say:
RealSAM will confirm that Outdoor Locations has started. Once you have reached a personal point of interest like a park bench. Tap the Talk button, wait for the tone. Then, say label location as, followed by the name like:
RealSAM will confirm that the location has been saved.
To access a list of your saved Outdoor Locations. Tap the Talk button, wait for the tone. Then, say:
RealSAM will list all your saved outdoor locations.
Be My Eyes is an organization that connects blind and low-vision people with sighted volunteers for visual assistance through a live video call. To open Be My Eyes. Tap the Talk button, wait for the tone. Then, say:
To end the call Tap the end call button on the touchscreen.
To set a one-off reminder. Tap the Talk button, wait for the tone. Then, say:
or
Set a reminder for 90 minutes to turn off the oven
Helpful Tip
You can say any length of time, but RealSAM will be confused if you combine hours and minutes. To help RealSAM please say, 90 minutes instead of 1 hour 30 minutes.
To find out how many reminders you have. Tap the Talk button, wait for the tone. Then, say:
or
What reminders do I have?
From the list of reminders you can cancel a reminder.
You can call our office during office hours on 0333 772 7708. The team there will assist you with using the device, or try and solve the problem if it appears to be with the device or software.
You can email our team on helpline@realsam.co.uk
To report an issue or provide feedback. Then, say: Feedback followed by your message. For example you could say Feedback, I like being able to make calls using my voice or Feedback, I had a problem here. Your feedback will be sent to our support team. However this will not generate the same immediate support that you will get by ringing our helpline.
A Transient Network Error is a temporary issue connecting with your RealSAM Phone to your mobile phone network or WiFi network. This can happen when you have a weak signal or when there is a telephone network outage. When RealSAM tells you that you do not have access to the internet this means that you have either lost your connection or have a poor signal.
To check the strength of your mobile phone network and WiFi connection.
Network status
If the mobile network connection is less than 2 out of 4. Try moving to a location with a better signal. For example if you were inside a shopping center moving outside may improve the connection.
If you do not experience any improvement please contact RealSAM support on 0333 772 7708. Please be ready to provide your current location.
Your location information will allow the support team to check for any network outages in the area.
Where am I ?
When out in the community your RealSAM may connect to a free WiFi Hotspot. Free WiFi Hotspots typically do not provide a strong connection.
Turning OFF WiFi access can improve your network connection.
Disable WiFi
To turn WiFi access on:
Enable WiFi
Check if the touchscreen is Locked
To unlock your device, hold the side button down for approximately 3 seconds, or until you hear unlocked. You should now be able to use all the features available on your RealSAM device. Check the Volume Level
The Volume button may have accidentally been pressed and decreased the volume so you can no longer hear RealSAM. To increase the volume press the Volume Up button until you hear That is maximum volume.
Check your Network and WiFi connection
Your RealSAM will not work as expected when there is a poor connection to your Mobile network or WiFi To check the strength of your mobile phone network and WiFi connection.
Network status
To reconnect to WiFi you must use the touchscreen Main Menu.
To make the L gesture: Place your finger on the top left corner of your screen. Keeping your finger on the screen, slide it down towards the bottom left corner. Then, slide your finger across to the bottom right corner. Now, lift your finger off the screen. RealSAM will open the touchscreen menu and say: Showing Main Menu.
Step 2 Use the slide & lift gesture to select Settings
To make the slide & lift gesture: Place your finger on the screen, then keep your finger on the screen, slide it up, down, right or left. When you hear the option you want, lift your finger off the screen this confirms the selection.
Step 3 Use the slide & lift gesture to select Configure WiFi
Step 4 Use the slide & lift gesture to select the WiFi network name you want to connect to.
Step 5 If the WiFi network is password protected use the slide & lift gesture to enter the password.
RealSAM will tell you if the connection was successful
To reset your phone:
Step 2 Turn ON your RealSAM by holding down the Side button for 2 seconds, and releasing it.
Wait for a minute or so to see if it starts up.
Step 3 Tap the Talk Button, wait for the tone. Then say: Hello or another command to check if RealSAM Phone is working.
Reboot your RealSAM
If you have tried all the previous steps and your RealSAM is still not responding try a force reboot of your device.
This should cause your device to reboot itself.
Step 2 Wait for 1 to 5 minutes for RealSAM to start up by itself.
If your RealSAM Phone has started up, you should now be able to Tap the Talk button and start a conversation.
Connecting your RealSAM to headphones is a great way to make sure you are the only person who can hear your text messages.
Connecting your RealSAM to headphones is a great way to make sure you are the only person who can hear which keys you are selecting to enter your password when connecting to WiFi.
The screen lock function is a handy function which can allow you to lock your device. When you lock your device you will be unable to press the talk button or use the touch screen. This is useful when putting your device in a pocket or a bag, or in other situations where the talk button may accidentally be pressed.
To lock your device, hold down the side button on the side of your device for approximately 3 seconds, after which RealSAM should tell you it is Locked. You will be unable to press the talk buttons or use the touch screen, but you will be able to change the volume using the volume button. To unlock your device, repeat the same process by holding down the lock button for a few seconds, your device should then tell you it is Unlocked, and you will now be able to use RealSAM as normal.
For information on our Privacy Policy, please visit our privacy policy
Contacting Us.
If there are any questions regarding this privacy policy or our Services, you may contact us using the following information:
0333 772 7708
helpline@realsam.co.uk
For information on our Terms and Conditions, please visit our Terms and Conditions
Contacting Us.
If there are any questions regarding these Terms and Conditions, or our Services, you may contact us using the following information:
0333 772 7708
helpline@realsam.co.uk